{"id":4008949,"url":"https://alion.io/job/percept-solutions-desktop-engineer","title":"Desktop Engineer","company":{"id":3802190,"name":"Percept Solutions","domain":"percept-solutions.com","url":"https://alion.io/company/percept-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":3800,"currency":"SGD","period":"month","gross":true,"usd_annual":35628},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Responsible for the construction, testing, installation, operations, and facility management of client platforms to meet agreed business needs and service levels.\nKey Responsibilities:\nPerform troubleshooting for client platform-related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.\nRespond to and fulfill service requests related to client platforms.\nMonitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.\nLead and participate in client platform implementation and upgrade projects.\nConduct research and evaluation of client platform tools and technologies to support business objectives.\nProvide systems-related technical advice to customers and project teams.\nManage client platform management systems and oversee system changes through the change request process, delivering status reports as needed.\nExecute client platform-related presales activities, including requirement gathering and infrastructure analysis.\nGather business and/or application requirements to perform infrastructure requirement analysis and design.\nEnsure services meet defined service level agreements (SLAs); propose and implement action plans to address any gaps.\nEstablish and maintain facility management standards and best practices to drive operational consistency across projects and facility management teams.\nRequirements:\nProven experience in desktop engineering or similar IT infrastructure roles.\nStrong understanding of client platform technologies, system administration, and troubleshooting.\nFamiliarity with managing infrastructure projects, presales processes, and service level management.\nExcellent communication and customer service skills to liaise effectively with clients and project teams.\nAbility to research, evaluate, and implement new tools and technologies.\nGood documentation skills and experience with change management processes.\nTo apply, simply click the \"Apply\" button or send your updated profile to \nEA Licence No.:18S9405 / EA Reg. 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