{"id":1507931,"url":"https://alion.io/job/percept-solutions-support-analyst-fix-connectivity","title":"Support Analyst - FIX Connectivity","company":{"id":3802190,"name":"Percept Solutions","domain":"percept-solutions.com","url":"https://alion.io/company/percept-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84504},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"Logstash","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"The Support Analyst will be part of the Global FIX Connectivity team, responsible for supporting FIX connectivity and electronic trading services. The role involves handling FIX connectivity requests from clients, brokers, vendors, exchanges and internal trading teams. The successful candidate will provide daily production support to High-Touch and Low-Touch Cash Equities, SWAP, Futures and Options trading desks. The role also includes FIX testing, certification, client onboarding, production incident support and coordination with infrastructure and network teams. This is a shift-based role supporting Asian market trading hours and may require working in a high-pressure trading-floor environment.\nKey Responsibilities:\nProvide daily production support for FIX connectivity and electronic trading systems.\nSupport High-Touch and Low-Touch Cash Equities, Agency, Program Trading, SWAP, Futures and Options desks.\nManage FIX connectivity requests from clients, brokers, vendors, exchanges and liquidity venues.\nPerform FIX testing, certification and onboarding for clients, brokers, vendors and exchanges.\nInvestigate FIX session, order routing, execution, rejection and trade-booking issues.\nAnalyse FIX messages, logs and system alerts to identify and resolve production incidents.\nCoordinate with infrastructure, network, security and application teams to establish external connectivity.\nMaintain FIX session configurations, network relationships and operational documentation.\nSupport Direct Market Access and Direct Strategy Access trading workflows.\nMonitor FIX applications and connectivity using enterprise monitoring tools.\nManage incidents, service requests and changes through ServiceNow or similar platforms.\nPrepare implementation plans, test plans, deployment procedures and rollback plans.\nParticipate in production rollouts, post-incident reviews and service improvement initiatives.\nDevelop Unix shell scripts and operational tools where required.\nMaintain technical documentation, runbooks and support procedures.\nUndertake other trade-support responsibilities when required.\nJob Requirements:\nMinimum five years of hands-on experience in FIX technology.\nStrong experience in FIX certification, client onboarding and production support.\nThree to five years of experience in a broker, dealer, investment bank or electronic trading environment.\nStrong knowledge of the FIX protocol, including FIX 4.0, 4.1 and 4.2.\nExperience with FIX engines such as Cameron FIX, Appia or equivalent.\nGood understanding of Cash Equities trading in DMA, DSA, Agency and Program Trading environments.\nGood knowledge of SWAP, Futures and Options trading workflows.\nExperience supporting electronic trading systems in a production environment.\nGood understanding of DMA and DSA trade-booking flows.\nExperience with Order Management or Execution Management Systems such as Fidessa or FlexTrade.\nFamiliarity with trading front-end platforms such as Bloomberg or ITG.\nExperience with FIX testing tools such as VeriFIX.\nExperience with monitoring tools such as Kibana, Grafana, Logstash, Elasticsearch or ITRS.\nExperience with ServiceNow or similar incident and change-management tools.\nWorking knowledge of Unix, Linux and shell scripting.\nUser-level knowledge of Oracle databases and SQL.\nAbility to manage FIX projects and production rollouts independently.\nStrong troubleshooting, analytical and problem-solving skills.\nAbility to communicate effectively with traders, clients, vendors and technology teams.\nAbility to work effectively in a high-pressure trading-floor environment.\nAdvantageous Skills:\nFIX development or programming experience.\nKnowledge of Site Reliability Engineering principles.\nExperience in automation, observability and production service improvement.\nPrevious experience working directly with front-office trading teams.\nTo apply,simply click the \"Apply\" button or send your updated profile to  \nEA Licence No.:18S9405 / EA Reg. No.:R1330864\nPercept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.\nSkills\nBroker-Dealer, Certifications, Electronic Trading Systems, Program Trading, Electronic Trading System Management, 4+1, Operational Documentation, System Logs, FIX, Cash Operations, Swaps, Setup of Infrastructure, Client Support Services, On-Site Repair Services, Manage Client Requirements, Taking bookings, Equities","description_format":"text","description_chars":4567,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T06:00:00Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.846,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["seen:17","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":84504,"is_top_pay":false},"html_url":"https://alion.io/job/percept-solutions-support-analyst-fix-connectivity","json_url":"https://alion.io/job/percept-solutions-support-analyst-fix-connectivity.json","meta":{"generated_at":"2026-10-17T13:56:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18729,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802190},"rest":"https://alion.io/mcp/rest/get_company?id=3802190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpercept-solutions-support-analyst-fix-connectivity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpercept-solutions-support-analyst-fix-connectivity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpercept-solutions-support-analyst-fix-connectivity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/percept-solutions-support-analyst-fix-connectivity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpercept-solutions-support-analyst-fix-connectivity"}]}