{"id":3600788,"url":"https://alion.io/job/percept-solutions-trade-floor-application-support-analyst","title":"Trade Floor Application Support Analyst","company":{"id":3802190,"name":"Percept Solutions","domain":"percept-solutions.com","url":"https://alion.io/company/percept-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8000,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84540},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"Logstash","optional":false},{"name":"Perl","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are seeking an experienced Trade Floor Application Support Analyst to support front-office trading applications for Institutional Cash Equities. You will work directly with Traders, vendors and technology teams to maintain system stability, resolve production issues and support trading activities across major Asian markets. This role requires strong OMS/EMS application support experience, a sound understanding of Cash Equities trading workflows and the ability to respond effectively in a fast-paced trading floor environment.\nKey Responsibilities:\nProvide hands-on application and production support for Institutional Cash Equities Traders.\nSupport OMS/EMS platforms such as Fidessa, GL OMS, Bloomberg OMS and equivalent in-house trading systems.\nInvestigate and resolve issues affecting order routing, executions, FIX connectivity and trading workflows.\nSupport DMA/DSA, Agency Trading and Program Trading activities, including troubleshooting across the order lifecycle.\nMonitor application health and trading connectivity using tools such as Kibana, Grafana, Logstash, Elasticsearch and ITRS.\nSupport pre-trade risk controls and Credit Risk Management Systems, investigating issues that affect order acceptance and trading activity.\nManage incidents, coordinate service restoration and provide timely updates to Traders and other stakeholders.\nPerform root cause analysis and work with technology teams and vendors to implement permanent fixes.\nSupport application changes, releases and production validation in accordance with change management procedures.\nMaintain support documentation, troubleshooting guides and operational procedures.\nUndertake additional trade support activities and operational requirements as needed.\nExperience and Business Knowledge:\nMinimum 5 years of hands-on experience in trading systems application support, production support or trade floor support.\nProven experience supporting Traders, preferably within an Institutional Cash Equities front-office environment.\nStrong understanding of Cash Equities business processes, including DMA/DSA, Agency Trading and Program Trading.\nHands-on experience supporting Fidessa, GL OMS, Bloomberg OMS or comparable OMS/EMS applications.\nGood understanding of exchange rules and trading practices across major Asian markets, including Hong Kong, China Connect, Japan, Korea, Singapore, Taiwan, Australia, India and Indonesia.\nExposure to Credit Risk Management Systems and pre-trade risk controls.\nExperience with incident, problem and change management processes, preferably using ServiceNow.\nTechnical Skills:\nWorking knowledge of FIX Protocol/FIX API, including FIX messages, order routing, execution flows and troubleshooting.\nWorking knowledge of Oracle databases, SQL queries and stored procedures for investigation and troubleshooting.\nFamiliarity with Unix/Linux environments, shell scripting and Perl.\nExposure to monitoring and observability tools such as Kibana, Grafana, Logstash, Elasticsearch and ITRS.\nTo apply,simply click the \"Apply\" button or send your updated profile to  \nEA Licence No.:18S9405 / EA Reg. No.:R1330864\nPercept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.\n\nSkills\nAcceptance of orders, Credit Risk Management, Program Trading, Electronic Trading System Management, Application Monitoring, order life cycle, Root Cause Analysis, FIX, Service Recovery, Cash Operations, Logstash, Fidessa, resolve order related issues, GL, Kibana, Grafana, Incident Management, Equities, C++","description_format":"text","description_chars":3709,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-02T08:30:00Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["seen:4","agency","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":84540,"is_top_pay":false},"html_url":"https://alion.io/job/percept-solutions-trade-floor-application-support-analyst","json_url":"https://alion.io/job/percept-solutions-trade-floor-application-support-analyst.json","meta":{"generated_at":"2026-11-06T18:41:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802190},"rest":"https://alion.io/mcp/rest/get_company?id=3802190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpercept-solutions-trade-floor-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpercept-solutions-trade-floor-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpercept-solutions-trade-floor-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/percept-solutions-trade-floor-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpercept-solutions-trade-floor-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600788}},{"tool":"search_jobs","arguments":{"company":"percept-solutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600788},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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