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Salary
$150k – $400k per year
Location
In office (New York)
Employment
Full-Time
Overview
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Headquartered in Dearborn, Michigan, Percepta is a global customer experience (CX) and BPO services provider specializing in the automotive sector. Originally established as a joint venture between Ford Motor Company and TeleTech (now TTEC), the company delivers customer care, technical support, warranty administration, and dealer relations services. Additionally, it operates contact centers and support networks worldwide to help automotive brands optimize customer loyalty and streamline operations.

Who We Are

Percepta’s mission is to transform critical institutions with applied AI. We care that industries that power the world (e.g. healthcare, manufacturing, energy) benefit from frontier technology.

To make that happen, we embed with industry-leading customers to drive AI transformation. We bring together:

  • Forward-deployed expertise in engineering, product, and research

  • Mosaic, our in-house toolkit for rapidly deploying agentic workflows

  • Strategic partnerships with Anthropic, McKinsey, AWS, companies within the General Catalyst portfolio, and more

Our team is a quickly growing group of Applied AI Engineers, Embedded Product Managers and Researchers motivated by diffusing the promise of AI into improvements we can feel in our day to day lives.

Percepta is a direct partnership with General Catalyst, a global transformation and investment company.

About the role

As an Embedded Product Manager (EPM) at Percepta, you will collaborate with a team of engineers and researchers to define how a company reinvents themselves with AI.

  • EPMs shape AI transformation strategies that executives can believe in, teams are excited by, and that can create outsized value.

  • We care deeply about delivering real outcomes: ensuring that products are adopted, loved and scaled, without shying away from the complexity of real data and real users.

  • We are creative problem solvers and relentlessly practical: we continuously iterate towards finding the right long-term and short-term tradeoffs, running experiments to validate value and understanding when to leverage our research team for when we need to push the envelope.

  • As an early EPM team member you’ll play a huge part in shaping which customers we target, the product abstractions we invest in and the culture of how we build together.

Responsibilities

This is a lead role with outsized responsibility. The work will range from shaping and executing the AI vision of a F500 company to directing a team of world-class researchers and engineers.

  • Collaborate with customer stakeholders to define their long-term AI strategy and transformation roadmap.

  • Work backwards from the long-term vision to prioritize specific use cases that connect our ambition to immediate business value.

  • Deliver high value workflows by leveraging partners, GC’s startup ecosystem, and building greenfield products.

  • Design high-value workflows with our engineers and researchers.

  • Iterate quickly based on user feedback and partner closely with stakeholders to ensure what we build is loved and trusted.

  • Create systems to quantify the impact of our work and tie to top-level business impact

  • Translate learnings into reusable playbooks that help us drive faster change with future customers.

If you’re excited by the idea of being embedded inside companies at their most pivotal moments, shaping how AI evolves a business, and seeing your work drive tangible transformation in weeks, not years, then let’s chat.

Profiles we’ve seen thrive in this role

  • Former founders who want high ownership and extremely high leverage outcomes.

  • Former engineers who are drawn towards scaling their impact in a more product-forward role (while still being able to build the 0→1 prototype on occasion)

  • Ex-consultants who enjoy strategy but crave less red tape and more rapid and iterative implementation

  • Product managers who want to work on ambitious problems with high-charisma, generative engineers

The list is by no means exhaustive and we intentionally do not want to limit ourselves to the experience above. That said, if any of the above does sound like you then we think you might love it here.

You may be a good fit if you

  • Have a proven track record of executing end-to-end on large and complex products in ambiguous environments

  • Abstract complex systems into the right level of clarity, whether for end-users, engineers, or executives.

  • Are motivated by working on high leverage, impactful problems in industries that matter

  • Exhibit extreme agency and bias towards action. You are fundamentally a “so instead I...” person

  • Are fundamentally excited about the potential for AI to transform businesses and understand the gap between what is needed and existing offerings (pure product or consulting companies)

  • Hands-on experience with LLMs, or the drive to quickly get up to speed

  • Bring subject matter expertise or particular interest in healthcare, supply chain, energy or finance

We’re working against an incredibly ambitious mission. It won’t be easy, but it will likely be the most fulfilling work of your career. If this excites you, let's chat, even if you don't meet all of the qualifications above.

Our Values

Dream bigger: We have the unique privilege of taking on the most ambitious problems and we should chase them with optimism, responsibility, and genuine belief that we can make it happen. We have to embrace the hard things when no one else will.

Heart in the game: What we're doing matters and we have to give a shit. Internally, that means fixing badness when you find it. Externally, it means honoring the trust our customers place in us with their most important problems. This isn’t a 9-5, nor is it a job we’re ever going to monitor your hours. We promise to put work in front of you that matters and in return, we ask you to promise to care.

Win for the customer: Everyone is an engineer and the job of an engineer is to deliver outcomes, not outputs. Everything we do-the products we build, the partnerships we launch, the strategy we set-exists to make our customers successful. Delivery is the strategy.

Make the call: Organizations are only as strong as the pace at which they make decisions. Everyone at Percepta should feel empowered to commit and shape the ambiguity in front of them. But "make the call" cuts both ways: make the decision and make the phone call. High-agency decision-making only works with high-bandwidth communication and we commit to never operate in silos.

Intensity with kindness: We believe in excellence in execution, candor in feedback, ruthlessness in prioritization, and survivalist urgency. We also believe you don't need to be an asshole to deliver on any of this. The trust built through shared kindness and vulnerability is what makes the intensity sustainable.

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