IT Support & Security

Role OverviewIT Security owns end-to-end internal IT and baseline security for the company — IT support, the internal network and server room (Proxmox), access administration across the company's platforms, and employee devices / endpoint security — and represents Perceptra when coordinating security and network matters with hospital customers' IT teams during Inspectra installation and ongoing customer service.The role works closely with the Security & DevOps team and supports the company-wide security program (cybersecurity documentation for FDA submissions, ISMS, and Work Instructions under the QMS) in the context of a medical-AI (SaMD) company.Key Responsibilities1. IT Support & Infrastructure- Provide day-to-day IT support, maintenance, and troubleshooting for employees across Hardware, Software, and Network (TCP/IP, DNS, DHCP, VLAN)- Keep users working continuously and efficiently- Install, repair, and maintain hardware equipment- Network Monitoring — operate the internal company network: LAN/WAN, Wi-Fi, Switch, Router, and Firewall- Install and maintain software, operating systems (macOS / Windows / Linux), and server-related systems2. Security Operations & Network Security- Operate the company's baseline security: Antivirus/EDR, Patch Management, Data Backup & Recovery- Operate physical-security systems: CCTV, User Access Control, fingerprint access- Help operate the company's network security in line with Security-team guidance: least-privilege firewall rules, network segmentation/VLAN, and keeping network diagrams up to date- Contribute to and help maintain the cybersecurity content supporting TH-FDA / US-FDA submissions of the company's products (working with the Security and Regulatory teams)- Understand and work according to WI (Work Instructions) / SOPs under the company QMS, help keep IT/Security WIs current, and take part in the periodic Information Security Audit3. Internal Server Room & Proxmox Virtualization- Operate the company's Internal Server Room (physical PC stations): machine readiness, networking, and physical security- Manage VMs on Proxmox across the full lifecycle: create VMs on request, perform maintenance/updates, and remove VMs when no longer needed- Administer Proxmox and VM access privileges granted to Perceptra employees on a least-privilege basis, with regular access reviews- Create and maintain purpose-mapped Proxmox cluster diagrams and help manage the server-room firewall (together with the Security team)4. Customer-Facing Security & Installation Support- Represent Perceptra in coordinating with hospital customers' IT / Security / Infrastructure teams to support system installation and customer service- Apply knowledge of Network, Product Security, Data Security, CIS Benchmark, and Perceptra's systems to answer customer questions and concerns — e.g. required IP/subnet/gateway, firewall rules and ports to open, VPN/remote access (Teleport), data privacy

Qualifications

At least 1-3 years of IT experience (new graduates are welcome)
Bachelor's degree or higher in IT / Computer Science / Networking / Cybersecurity or a related field
Hands-on experience maintaining Hardware, Software, Network, and Servers
Fundamental network-security knowledge: Firewall, VLAN, VPN, network segmentation
Understanding of, or strong interest in, security operations: CIS Benchmark / system hardening, EDR, patch management, backup & recovery, access control
Able to understand and work according to quality documents (WI / SOP) under a QMS — willing to learn the medical-device context (ISO 13485, FDA cybersecurity)
Well-organized, detail-oriented, and strong at analyzing problems.
Able to use English for listening, speaking, reading, and writing
Good interpersonal skills and able to communicate effectively with people at all levels — especially hospital customers' IT

Benefits

• life & health insurance package.
• MacBook Pro, annual company retreat.