{"id":2889818,"url":"https://alion.io/job/perceptra-it-support-security","title":"IT Support & Security","company":{"id":4449844,"name":"Perceptra","domain":"perceptra.tech","url":"https://alion.io/company/perceptra-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13500,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CIS Benchmarks","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"Proxmox VE","optional":false},{"name":"TCP/IP","optional":false},{"name":"Teleport","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T01:26:00Z","employer_posted_date":null,"last_verified_at":"2026-10-20T01:26:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Role OverviewIT Security owns end-to-end internal IT and baseline security for the company — IT support, the internal network and server room (Proxmox), access administration across the company's platforms, and employee devices / endpoint security — and represents Perceptra when coordinating security and network matters with hospital customers' IT teams during Inspectra installation and ongoing customer service.The role works closely with the Security & DevOps team and supports the company-wide security program (cybersecurity documentation for FDA submissions, ISMS, and Work Instructions under the QMS) in the context of a medical-AI (SaMD) company.Key Responsibilities1. IT Support & Infrastructure- Provide day-to-day IT support, maintenance, and troubleshooting for employees across Hardware, Software, and Network (TCP/IP, DNS, DHCP, VLAN)- Keep users working continuously and efficiently- Install, repair, and maintain hardware equipment- Network Monitoring — operate the internal company network: LAN/WAN, Wi-Fi, Switch, Router, and Firewall- Install and maintain software, operating systems (macOS / Windows / Linux), and server-related systems2. Security Operations & Network Security- Operate the company's baseline security: Antivirus/EDR, Patch Management, Data Backup & Recovery- Operate physical-security systems: CCTV, User Access Control, fingerprint access- Help operate the company's network security in line with Security-team guidance: least-privilege firewall rules, network segmentation/VLAN, and keeping network diagrams up to date- Contribute to and help maintain the cybersecurity content supporting TH-FDA / US-FDA submissions of the company's products (working with the Security and Regulatory teams)- Understand and work according to WI (Work Instructions) / SOPs under the company QMS, help keep IT/Security WIs current, and take part in the periodic Information Security Audit3. Internal Server Room & Proxmox Virtualization- Operate the company's Internal Server Room (physical PC stations): machine readiness, networking, and physical security- Manage VMs on Proxmox across the full lifecycle: create VMs on request, perform maintenance/updates, and remove VMs when no longer needed- Administer Proxmox and VM access privileges granted to Perceptra employees on a least-privilege basis, with regular access reviews- Create and maintain purpose-mapped Proxmox cluster diagrams and help manage the server-room firewall (together with the Security team)4. Customer-Facing Security & Installation Support- Represent Perceptra in coordinating with hospital customers' IT / Security / Infrastructure teams to support system installation and customer service- Apply knowledge of Network, Product Security, Data Security, CIS Benchmark, and Perceptra's systems to answer customer questions and concerns — e.g. required IP/subnet/gateway, firewall rules and ports to open, VPN/remote access (Teleport), data privacy\nQualifications\nAt least 1-3 years of IT experience (new graduates are welcome)\n\nBachelor's degree or higher in IT / Computer Science / Networking / Cybersecurity or a related field\n\nHands-on experience maintaining Hardware, Software, Network, and Servers\n\nFundamental network-security knowledge: Firewall, VLAN, VPN, network segmentation\n\nUnderstanding of, or strong interest in, security operations: CIS Benchmark / system hardening, EDR, patch management, backup & recovery, access control\n\nAble to understand and work according to quality documents (WI / SOP) under a QMS — willing to learn the medical-device context (ISO 13485, FDA cybersecurity)\n\nWell-organized, detail-oriented, and strong at analyzing problems.\n\nAble to use English for listening, speaking, reading, and writing\n\nGood interpersonal skills and able to communicate effectively with people at all levels — especially hospital customers' IT\nBenefits\n• life & health insurance package.\n\n• MacBook Pro, annual company retreat.","description_format":"text","description_chars":3940,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-20T01:29:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/perceptra-it-support-security","json_url":"https://alion.io/job/perceptra-it-support-security.json","meta":{"generated_at":"2026-10-22T09:41:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4449844},"rest":"https://alion.io/mcp/rest/get_company?id=4449844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperceptra-it-support-security"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperceptra-it-support-security"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperceptra-it-support-security"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perceptra-it-support-security\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperceptra-it-support-security"}]}