{"id":19245,"url":"https://alion.io/job/percona-postgresql-database-support-engineer-americas-remote","title":"PostgreSQL Database Support Engineer - AMERICAS (Remote)","company":{"id":5493,"name":"Percona","domain":"percona.com","url":"https://alion.io/company/percona","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Buenos Aires, Argentina","Vancouver, Canada","Toronto, Canada","Montevideo, Uruguay"],"countries":["MX","AR","CA","UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":118000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Chef","optional":true},{"name":"Configuration Management","optional":true},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true},{"name":"MariaDB","optional":true},{"name":"MySQL","optional":true},{"name":"Puppet","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"SQL","optional":true},{"name":"Tcpdump","optional":true}],"status":"live","first_seen_at":"2025-05-07T09:08:37Z","employer_posted_date":"2025-05-07","last_verified_at":"2026-10-16T23:33:48Z","board_verified":true,"closed_at":null,"days_open":527,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":526},"description":"Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.\n*THIS ROLE IS BASED IN THE AMERICAS TIME ZONE *\nWhat you’ll be doing…\nYou’ll be teaming with some of the most well-known database experts in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.\nThis is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.\nYour main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues.\nWhen you’re not fixing things,you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.\nThis is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.\nWhat Have You Done:\nGood hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules\n\nBe a skilled with some of the PostgreSQL ecosystem of tools and technologies\n\nKnowledgeable about performance tuning, query optimization, & index tuning\n\nKnow-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery\n\nSome experience with high availability solutions (replication, routers, proxies, etc)\n\nExposure and practice with zero-downtime procedures\n\nGood understanding of monitoring requirements\n\nDemonstrable experience of administering Linux based systems\n\nAbility to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues\n\nSelf-taught and enthused to grow your skill set with new technologies as the industry continues to evolve\n\nAvailability to travel for the occasional team meeting, conference or customer visit\n\nExperience working with customers in English\n\nVery desirable to have related Kubernetes knowledge\n\nWhat Would Make You Stand Out:\nMySQL knowledge\n\nExperience working in SLA-bound operations\n\nOpenSource Community contributions (could be a blog)\n\nGood practice with working over screen-sharing/phone\n\nPatroni / Repmgr / Stolon\n\nCloud Services such as AWS and RDS, Azure, GCP\n\nPercona Monitoring & Management (PMM) and other monitoring tools\n\nConfiguration management solutions such as Ansible, Puppet or Chef\n\nGood grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs\n\nIndexing methods including Full-Text Indexing\n\nContrib Modules of PostgreSQL\n\nMost popular extensions - pg_repack, pg_partman, pg_audit etc\n\nForeign Data Wrappers of PostgreSQL (postgres_fdw, oracle_fdw, tde_fdw, file_fdw etc)\n\nAdvanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)\n\nExperience programming in C\n\nWhy Percona?\nAt Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.\nPercona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.\nOur staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.\nIf you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!\nConnect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!","description_format":"text","description_chars":5166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"region"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Canada","iso":"CA","kind":"region"},{"name":"Colombia","iso":null,"kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":null,"kind":"region"},{"name":"Antigua and 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