Training Manager, Canada

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we’re amplifying our impact as we expand into the enterprise and internationally. 

The Role  

We are seeking a dedicated and experienced Training Manager to join our dynamic team. This role will be responsible for overseeing the development, coordination, and delivery of onsite training programs for our law enforcement customer base. The Training Manager will play a crucial role in enhancing Peregrine user skills, knowledge, and performance by creating engaging and effective training materials.This position requires strong organizational skills, attention to detail, and the ability to thrive in a collaborative, fast-paced environment. Your top priority is ensuring all workflows are implemented by all our customers. This requires a deep understanding of complex technical workflows and the ability to translate them into more digestible training concepts. With your passion for building relationships and representing the voice of the customer, you are in the critical position of user adoption and customer onboarding.

Position is based remotely in Toronto, Ontario with weekly onsite visits/travel required across that region and surrounding areas. Location strategy is subject to change to align with business need. 

About You

• You consistently pursue excellence and have a desire for deep meaning in your work.
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
• You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most.
• You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations.
• You are a polished, patient, and persuasive communicator. You genuinely enjoy being a support system for our customers with a responsive and empathetic communication style. 
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members.

What We Look For

• 2-5+ years of experience training/onboarding customers to adopt technical software solutions
• Significant experience in the enterprise software space, startup experience also a plus
• Relevant experience working with the public sector, law enforcement preferred
• Ability to empathetically listen to synthesize user feedback and be the first line of support during onboarding
• Strong presentation, listening, organization, and contact management skills
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Position is based in Toronto but candidate must be comfortable with 50-75% travel to customer sites throughout Canada.
• Preferred: French language skills (Québécois)

Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)

$120,000—$138,000 CAD

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is  here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.