{"id":3696054,"url":"https://alion.io/job/perfectserve-senior-qa-engineer-us-remote","title":"Senior QA Engineer - US Remote","company":{"id":98881,"name":"Perfectserve","domain":"perfectserve.com","url":"https://alion.io/company/perfectserve","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Cypress","optional":false},{"name":"HIPAA","optional":false},{"name":"Playwright","optional":false},{"name":"Python","optional":false},{"name":"Selenium","optional":false},{"name":"ArgoCD","optional":true},{"name":"AWS","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"Locust","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:46:55Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T00:24:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"What is PerfectServe? \nPerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers - spanning medical practices, hospitals, and health systems - and $100 million+ in annual revenue.\nPerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications - including messages, pages, calls, and alerts - to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.\nLeading analyst firms like Gartner® and KLAS Research have consistently validated our approach:\nIn 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration - the clear segment leader.\nPerfectServe also received two Best in KLAS awards in 2026 - one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.\nAt PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact - everybody at PerfectServe contributes to important work that moves the business forward.\nIf you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!\nRole Overview\nPerfectServe is seeking a Senior QA Engineer to ensure the quality, reliability, and safety of PerfectServe’s products through rigorous manual and automated testing. As a senior individual contributor, you will own complex work end-to-end, raise the quality bar, and mentor those around you.\nThe QA team is 100% manual today. This hire will build the test automation capability from the ground up and, over time, will be the sole QA engineer on the team, owning quality independently while working closely with developers.\nIn a healthcare SaaS environment where reliability and security affect patient care, this role is held to a high standard. Success means consistently demonstrating the responsibilities below, combining technical depth with collaboration, communication, and sound judgment, rather than excelling in any one area alone.\nCore Responsibilities\nTechnical\nExecute manual test cases\nDocument defects clearly\nWrite automation scripts\nApply API testing tools\nIntegrate tests in CI/CD\nBuild test frameworks\nConduct performance testing\nImplement security testing\nArchitecture & Design\nUnderstand system under test\nParticipate in design reviews\nDesign test architectures\nAuthor test strategy docs\nDelivery & Execution\nExecute assigned test plans\nWrite own test plans\nManage test coverage\nManage QA environment integrity\nCoordinate release readiness\nOwn QA for full feature\nQuality & Standards\nFollow test standards\nEnsure HIPAA test coverage\nDefine quality metrics\nImprove QA processes\nValidate app/prod parity\nCollaboration\nParticipate in ceremonies\nPartner with dev engineers\nCollaborate with product team\nPartner across squads\nCommunication\nReport defect status\nCommunicate test results\nWrite test documentation\nPresent quality metrics\nLeadership & Mentorship\nLearn QA best practices\nSupport junior QA engineers\nMentor automation skills\nStrategy & Vision\nUnderstand release goals\nContribute to QA planning\nShape test automation strategy\nQualifications\nRequired\n5+ years of professional QA engineering experience, including ownership of complex work end-to-end.\nHands-on experience executing test cases and documenting defects clearly.\nExperience with test automation, API testing, and CI/CD integration.\nExperience building test frameworks from the ground up.\nPython for test automation.\nHands-on experience building UI/end-to-end automation with Playwright, Selenium, or Cypress.\nUnderstanding of QA methodologies and quality metrics.\nStrong written and verbal communication; able to present status and risk to stakeholders.\nSelf-starter who can own QA independently, while still collaborating closely with devs and speaking up on quality.\nPreferred\nExperience testing in a HIPAA/HITRUST-regulated healthcare environment.\nPerformance and security testing experience.\nNice to Have\nTwilio, telephony/VoIP, or call center software experience, especially automating real call flows.\nJira and Zephyr.\nAWS, plus any Kubernetes or Argo CD exposure.\nPerformance testing with any tool (the team uses Locust)\nWhy This Role\nThis role offers the chance to grow both your impact and your craft. You will take on progressively harder problems, work alongside strong colleagues, and see your contributions matter beyond your immediate team - because quality engineering done well is a direct contribution to safer, more reliable care.\nWhy Join PerfectServe?\nAt PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.\nWe offer a salary range of $100,000-$130,000 USD per year, with compensation tailored to your background, strengths, and growth potential. This range reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation is determined by several factors, including experience, skills, and team impact. We regularly review compensation to ensure fairness and consistency. Current employees with questions are encouraged to connect with their manager or People Operations.\nBenefits:\nRemote first work environment\nHealth, Dental, Vision, Life and Disability Insurance options available day one.\n401K - with match and immediately vested.\n17 company holidays, 2 floating holidays plus competitive paid time off policy\nInternal Advancement Opportunities\nPerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.","description_format":"text","description_chars":6838,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-11-03T18:06:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":51,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/perfectserve-senior-qa-engineer-us-remote","json_url":"https://alion.io/job/perfectserve-senior-qa-engineer-us-remote.json","meta":{"generated_at":"2026-11-09T00:52:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":98881},"rest":"https://alion.io/mcp/rest/get_company?id=98881"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperfectserve-senior-qa-engineer-us-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperfectserve-senior-qa-engineer-us-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperfectserve-senior-qa-engineer-us-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perfectserve-senior-qa-engineer-us-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperfectserve-senior-qa-engineer-us-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3696054}},{"tool":"search_jobs","arguments":{"company":"perfectserve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3696054},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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