{"id":4197108,"url":"https://alion.io/job/perforce-technical-support-engineer-api-management-us-shift","title":"Technical Support Engineer (API Management) - US Shift","company":{"id":17674,"name":"perforce","domain":"perforce.com","url":"https://alion.io/company/perforce","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"Git","optional":true},{"name":"JavaScript","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-12T15:11:02Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:52:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary:\nWe are looking for an individual who will use their knowledge and skills from previous experience and on-the-job training to conduct root cause analysis and help our customers resolve problems in complex distributed environments. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. Our engineers are responsible for facilitating frequent and timely customer interactions via e-mail, web portal, phone, and video conferences.\nJoin the Global Technical Support Team, collaborating with members from Sales, Professional Services, and Engineering to assist in resolving a wide variety of customers’ software development issues. You will be responsible for ensuring the success of our software development customers by effectively providing dependable and timely resolution to Perforce’s Akana product.\nAkana provides an end-to-end API management solution. Ranked by Forrester as the top vendor and a leader for API security, Akana helps leading organizations take APIs from strategy and design to deployment and optimization.\nResponsibilities:\nRepresent Perforce as the first point of contact for customer’s Akana application software technical requests.\nActively engage with the team to learn, share ideas, and mentor others as you grow your expertise in the Akana product.\nReview, research, and reproduce customer issues to determine and provide the best resolution.\nDevelop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.\nResearch, document, and escalate cases according to procedure.\nProvide customer-driven feedback to functional areas to influence process/product improvements.\nAuthor technical documents on common issues and solutions to build the knowledge base.\nRecreate customer environments to reproduce issues and experiment with viable solutions.\nResearch, understand, and advocate Akana software\nBe a part of the on-call rotation\nRequirements:\n3+ years’ experience providing customer technical support.\nBachelor’s Degree in Computer Science or similar or relevant work experience\nGood communication skills and strong customer service orientation.\nPositive attitude - support engineers are required to be respectful, fair, gracious, and knowledgeable.\nEmphasis on team collaboration, contributing ideas with the desire to improve processes and the product.\nStrong analytics and problem-solving skills\nAble to work well under pressure and prioritise accordingly\n Shift Requirement: Candidate must be willing and able to work a fixed night shift on a permanent basis to support global customer and business needs. No travel is required.\nPreferred Skills:\nTechnical knowledge of complex infrastructure\nIn-depth knowledge of networks, networking protocols and web-based security\nUnderstanding and experience in database administration and troubleshooting\nMySQL/Oracle/Microsoft SQL/MongoDB experience is very desirable\nFamiliarity with the SDLC and practices such as Git workflows, CI/CD, and microservices\nUnderstanding of software best practices and Agile development principles\nHands-on experience with XML, XSLT, JSON, SOAP, REST protocols, web apps and APIs\nStrong experience in troubleshooting on Windows and Linux platforms\nHands-on experience with scripting and programming languages (Shell, Python, Java, JavaScript)\nExperience with Salesforce and Jira is desirable\nFast and creative thinker, quick on their feet to respond quickly to complex problems\nExperience working with a geographically dispersed virtual team.","description_format":"text","description_chars":3674,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-11-12T20:52:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T21:29:17Z"},"pay":null,"html_url":"https://alion.io/job/perforce-technical-support-engineer-api-management-us-shift","json_url":"https://alion.io/job/perforce-technical-support-engineer-api-management-us-shift.json","meta":{"generated_at":"2026-11-12T21:29:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17674},"rest":"https://alion.io/mcp/rest/get_company?id=17674"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperforce-technical-support-engineer-api-management-us-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperforce-technical-support-engineer-api-management-us-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperforce-technical-support-engineer-api-management-us-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perforce-technical-support-engineer-api-management-us-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperforce-technical-support-engineer-api-management-us-shift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4197108}},{"tool":"search_jobs","arguments":{"company":"perforce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4197108},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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