{"id":383056,"url":"https://alion.io/job/performyard-customer-success-manager","title":"Customer Success Manager","company":{"id":5730,"name":"PerformYard","domain":"performyard.com","url":"https://alion.io/company/performyard","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-08-12T00:00:00Z","employer_posted_date":"2025-08-12","last_verified_at":"2026-11-08T22:18:49Z","board_verified":true,"closed_at":null,"days_open":454,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":453},"description":"Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!\nPerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!\nAs a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) - all to create a successful and happy customer!\nThis is a 100% Remote position - now & forever\nRequirements\nWhat You’ll Do:\nCreate long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue\nEstablish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term\nRespond to phone calls and emails to support adoption, usage and expansion within the customer base\nMeet or exceed aggressive responsiveness and quality goals \nBe the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction\nUtilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers\nProactively influence team culture by actively participating in team and company activities and opportunities for feedback\nWhat you’ll Bring:\nBachelor's Degree\nCustomer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software\nDetailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly\nEnthusiastic and proactive self-starter with ability to communicate\nEmpathy for customer experience, and a desire to make customers successful\nUnderstanding or previous use of CRM, Customer Success or Help software tools \nExcited to operate in a fast paced start-up environment\nBonus Points:\nA desire to do and achieve brilliant 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