{"id":3158707,"url":"https://alion.io/job/pergolux-customer-service-representative","title":"Customer Service Representative","company":{"id":686279,"name":"Pergolux","domain":"pergolux.de","url":"https://alion.io/company/pergolux","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":46363},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false},{"name":"Zendesk","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-23T13:43:36Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T00:01:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As a Customer Service Representative, you will serve as the primary brand ambassador for PERGOLUX, delivering exceptional support across email, phone, and chat while managing orders and assisting with technical troubleshooting to elevate our customer experience. At PERGOLUX, we are redefining outdoor living through sleek, smart pergola systems that blend Scandinavian design with cutting-edge functionality. Grounded in our core values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our team operates across 14+ countries with a passion for excellence, continuous growth, and helping customers build the outdoor spaces of their dreams.\nWhat You’ll Do\nDeliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.\n\nManage customer orders by facilitating modifications, cancellations, tracking, WISMO inquiries, and coordinate directly with logistics and warehouse partners to resolve delivery delays.\n\nBuild deep product fluency to provide first-level technical support using scripts and FAQs, while accurately collecting data for complex escalations.\n\nCollaborate cross-functionally with sales, logistics, and technical support teams to maintain unified customer communication and meticulous records across Zendesk and Shopify.\n\nActively gather customer feedback and encourage positive brand reviews on platforms such as Trustpilot and Google to inform continuous service improvements.\n\nWhat You’ll Bring\n0-2 years of experience in customer service, e-commerce, or related customer-facing roles.\n\nExcellent written and verbal communication skills with a strong empathetic, customer-first approach.\n\nAbility to multitask efficiently across multiple communication channels in a fast-paced environment.\n\nStrong adaptability and eagerness to master systems such as Zendesk, Shopify, and order management tools.\n\nPrecise execution in following troubleshooting scripts, capturing case histories, and escalating complex inquiries when necessary.\n\nBenefits\nComprehensive health insurance coverage.\n\nRetirement plan options.\n\nPaid vacation and sick days.\n\nAn international, collaborative work environment that values creativity and innovation.\n\nProfessional growth opportunities in a rapidly scaling e-commerce company.\n\nTeam culture & events including team-building activities, seasonal celebrations, and after-work gatherings.\n\nEmployee discounts on all PERGOLUX products.\n\nComfortable workspace with complimentary snacks and beverages.\n\nHow to Apply If you are excited to build your career with a global leader in outdoor living, explore opportunities on the PERGOLUX Career Page or connect with us via PERGOLUX LinkedIn.","description_format":"text","description_chars":2734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-23T15:21:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":46363,"is_top_pay":false},"html_url":"https://alion.io/job/pergolux-customer-service-representative","json_url":"https://alion.io/job/pergolux-customer-service-representative.json","meta":{"generated_at":"2026-10-27T02:38:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686279},"rest":"https://alion.io/mcp/rest/get_company?id=686279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpergolux-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpergolux-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpergolux-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pergolux-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpergolux-customer-service-representative"}]}