{"id":259398,"url":"https://alion.io/job/perk-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":3639,"name":"Perk","domain":"perk.com","url":"https://alion.io/company/perk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":42,"ghost_share":0,"stale_share":0.786,"repost_share":0.024,"time_to_fill_p50_days":52,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Rest-Assured","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-05-14T11:58:54Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-10-28T14:56:40Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":166},"description":"About Us\nPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.\nWe're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.\nFounded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.\nAt Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.\nVisit www.perk.com to learn more.\n\nAbout the Role\nWe are seeking dedicated Customer Experience Advisors that are passionate about enhancing the experience of business travelers.\nAs part of the Perk family you'll work on the Click platform supporting a wide range of customers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!\nIf you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. \nWhat You’ll Do\nBe a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.\n\nSupport and engage with our customers with their global business travel requirements\n\nCommunicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.\n\nExceed customer expectations e when managing bookings, queries and requests.\n\nAnswer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate\n\nStay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!\n\nWe are looking for people who\nHave great communication skills, fluency in English, both written and spoken is essential.\n\nPossess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.\n\nAre proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.\n\nAre performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.\n\nAre great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.\n\nExcel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.\n\nEmbody our values, add to our company culture and are passionate about travel.\n\nAre comfortable with an office based environment and have shift flexibility.\n\nWhat We’re Looking For\nNative or fluent level of English.\n\nExperience in a customer facing role whether that be retail or call centre environment.\n\nExperience supporting customers via email, live chat, and phone are a benefit.\n\nExperience working with KPIs and metrics - specifically with a focus on quality are also a benefit.\n\nWhat we offer\nReceive competitive compensation and equity ownership in Perk\n\nPerk offer the real living wage for this role\n\nRest and recharge with 25 days of annual leave plus bank holidays\n\nTake control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex\n\nPlan for your future with our qualifying earnings company pension plan with Aviva\n\nKnow that your loved ones are protected financially through your Life Insurance if the worst were to happen\n\nRest assured that you’re covered by income protection in case you experience a long-term sickness or absence\n\nLeverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus\n\nJoin our unforgettable Perk events, including our spectacular annual summer party\n\nAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones\n\nFocus on your family with 12-16 weeks’ paid parental leave\n\nContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes\n\nBroaden your horizons with up to 20 \"Work from Anywhere\" days per year\n\nStay savvy with access to a wide variety of discounts and rewards\n\nFollow your passions and take a four-week, fully paid sabbatical once you reach 5 years\n\nLet us help you move to one of our hubs with relocation support\n\nWorking Hours & Conditions\nBased at our Birmingham City Centre office 3 days per week, with the flexibility to work from home for the remaining 2 days once you're fully onboarded.\n\nWorking hours are on a rotational basis between 8am - 7pm\n\nWeekly working hours will be 37.5\n\n1 weekend in 7 required, with advance notice always given.\n\nInterview Process\nTalent Acquisition Interview - 30mins Virtual\nTeam lead and Team manager interview - 90 min IRL\nFinal interview - 30mins virtual\nAI at Perk\nAI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.\nHow We Work\nAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.\nFor certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.\nPerk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.\nProtect Yourself from Recruitment Scams\nAll official communication from Perk will always come from email addresses ending in @perk.com or @ externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. 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