{"id":1798820,"url":"https://alion.io/job/perkbox-client-success-manager","title":"Client Success Manager","company":{"id":172381,"name":"Perkbox","domain":"perkbox.com","url":"https://alion.io/company/perkbox","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":103000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:41:02Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-30T20:15:29Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":26},"description":"Hybrid - London or Sheffield\nAt Perkbox, we’re on a mission to help every employee feel valued, and through our all-in-one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day. But it starts with our own people.\nWe’re building a culture that reflects what we offer: prioritising wellbeing, celebrating impact, and empowering growth. If you’re excited by purpose-driven work, fast-paced growth, and creating better employee experiences at scale, you’ll fit right in.\nAn opportunity has become available for a Client Success Manager to join our Public Sector team on a permanent basis. Managing a dynamic portfolio of Public Sector clients, you'll own client engagement end-to-end - building strong relationships, turning satisfied users into loyal advocates, and navigating the unique frameworks and regulations that shape this sector. As the face of Perkbox to many of our customers, you'll tailor your approach to every client, ensuring each interaction delivers real value.\nWhat you'll be doing:\nRelationship Management & Client Engagement\nDevelop and maintain strong client relationships, acting as the primary point of contact throughout the contract term.\n\nEnsure clients are engaged, satisfied, and receiving the best possible service - resolving issues promptly and in line with SLA.\n\nIdentify and nurture champions within accounts, driving participation in advocacy programmes such as case studies, references, and testimonials.\n\nValue-Led Success\nDeliver onboarding and embedding support that aligns to each customer's objectives, ensuring long-term product adoption.\n\nLead business reviews and develop strategies to drive engagement, satisfaction, and loyalty.\n\nServe as the voice of the customer - gathering and relaying insights to Product, Marketing, and Support teams.\n\nData & Insights\nProactively analyse trends across customer data to inform engagement and communication strategies.\n\nMonitor account health and act early on risk indicators such as usage drops or disengagement.\n\nUse data storytelling to influence customers and internal stakeholders alike.\n\nCross-Functional Collaboration\nPartner with a dedicated Contract Manager to support renewals and identify expansion opportunities.\n\nWork alongside relevant support functions to facilitate timely order authorisation and finance queries.\n\nMaintain accurate account records so internal stakeholders always have clean, reliable information.\n\nContribute team knowledge-sharing on industry developments and product updates to maximise value across the customer base.\n\nSkills & Experience Required:\nExperience in a Customer Success, Account Management, or similar client-facing role, ideally within a B2B or SaaS environment.\n\nConfidence using data to tell stories, spot trends, and influence decision-makers.\n\nA deep customer focus, with demonstrable examples of improving engagement or satisfaction.\n\nStrong problem-solving skills - you find solutions proactively and always keep customer needs front of mind.\n\nEffective, confident communication with internal and external stakeholders at all levels.\n\nComfortable having difficult conversations around risk, cancellation, or customer pain points.\n\nFamiliarity with Public Sector frameworks, procurement processes, or regulatory environments is a plus.\n\nAdaptable and resilient - you embrace change as an opportunity to learn and improve.\n\nWork mode\nHybrid work mode - based in our London or Sheffield office at least twice per week.\nInterview process\nInterview with the Talent team\n\nIntroduction with the Head of Public Sector Client Success and a member of the team\n\nAssessment task shared ahead of the final stage interview\n\nFinal interview with the Head of Public Sector Client Success and Client Success Director.\n\nDiversity & Inclusion\nAt Perkbox, we are committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We are happy to offer reasonable adjustments during our hiring process - just let us know, and we'll make it work for you.","description_format":"text","description_chars":4237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-03T18:28:22Z"},{"event":"close","at":"2026-10-08T18:59:43Z"},{"event":"reopen","at":"2026-10-19T11:35:25Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-30T06:20:16+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.683,"p_room":0.75,"age_days":27,"expected_fill_days":29,"reasons":["conf:1","win:late"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/perkbox-client-success-manager","json_url":"https://alion.io/job/perkbox-client-success-manager.json","meta":{"generated_at":"2026-10-30T22:45:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13652,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172381},"rest":"https://alion.io/mcp/rest/get_company?id=172381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperkbox-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperkbox-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperkbox-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perkbox-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperkbox-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1798820}},{"tool":"search_jobs","arguments":{"company":"perkbox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1798820},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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