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With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.\nJob Title\nCustomer Operations AssociateLocation(s)\nKrakowJob Description\nPosition Summary\nThe Customer Operations Junior Specialist is responsible for delivering first-level support to customers utilizing PerkinElmer’s OneSource Services. This role ensures high levels of customer satisfaction by coordinating service requests, managing communication, and supporting efficient service delivery in line with contractual obligations and service level agreements.\nHybrid working model, Krakow, Quattro Business Park (3 days office)\nMore information about PerkinElmer and our business : PerkinElmer | Science with Purpose\nMore information about our OneSource services: OneSource Laboratory Solutions | PerkinElmer\nKey Responsibilities:\nCustomer Support\nAct as the primary point of contact for incoming customer inquiries and support requests\nAssess customer needs and route requests to the appropriate internal teams for timely resolution\nEnsure effective handling of escalations, transfers, and reassignments to maintain customer satisfaction\nService Coordination & Scheduling\nReceive, monitor, and process customer service requests in a timely manner\nSchedule equipment maintenance, repair services, and compliance activities (e.g., OQ, PQ, validation)\nCoordinate with internal service teams and external service providers to ensure successful delivery\nTrack service activities and maintain accurate records in the CMMS system\nEnsure all activities are completed in accordance with Service Level Agreements (SLAs) and Statements of Work (SOWs)\nFollow up on completed service events to confirm customer satisfaction\nOperational Excellence\nMaintain accurate and timely data entry with minimal errors\nMonitor open service requests and drive closure within defined performance metrics\nSupport adherence to internal processes, KPIs, and quality standards\nCollaborate with service delivery teams to meet performance and operational targets\nCoordination & Continuous Improvement\nProvide visibility into data accuracy and process performance\nSupport reporting and present operational results to management\nAct as a point of contact within customer site teams\nCommunication & Stakeholder Management\nCommunicate effectively with customers, service providers, and internal stakeholders\nBuild professional relationships with technically oriented stakeholders, establishing credibility and trust\nFacilitate troubleshooting and service-related discussions in a professional and solution-oriented manner\nEnsure all customer commitments and requests are addressed and resolved promptly\nQualifications:\nKey Competencies\nCustomer orientation\nCommunication and interpersonal skills, excellent English language knowledge\nAttention to detail and accuracy\nStrong analytical and problem-solving capabilities\nTeam collaboration and accountability\nRequirements\n2 years of experience in a customer service environment\nProficient English\nStrong verbal and written communication skills\nStrong organizational and time management skills with the ability to manage multiple priorities\nExperience working in team-based environments\nProficiency in Microsoft Office (including MS Outlook), advanced Microsoft Excel skills\nProven customer-focused mindset with a high level of service commitment\nExperience with systems such as SAP, ServiceMax, or Maximo will be beneficial\nSelf-motivated with excellent attention to detail and follow-up discipline\nWhat we offer:\nPrivate healthcare including dental care\nLife and long-term disability insurance,\nMyBenefit Cafeteria system,\nMultisport Card,\nSocial Fund Subsidies,\nHome Office allowance,\nTuition reimbursement,\nReferral awards,\nInternal career development opportunities in multiple business areas,\nDay off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.\nJoin our Team!\nWe are strongly committed to the development of your career and giving you opportunities to learn and 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