{"id":3740764,"url":"https://alion.io/job/perkinelmer-customer-service-engineer-10","title":"Customer Service Engineer","company":{"id":20344,"name":"PerkinElmer","domain":"perkinelmer.com","url":"https://alion.io/company/perkinelmer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":["IE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chromatography","optional":false},{"name":"GMP","optional":false},{"name":"Mass Spectrometry","optional":false}],"status":"live","first_seen_at":"2026-11-04T11:42:36Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T09:46:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.\nJob Title\nCustomer Service EngineerLocation(s)\nIreland - RemoteJob Description\nThe Senior Field Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company. Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance. Analytical product groups that will be supported are Chromatography (GC, GCMS, LC, LCMS) and support for our Materials Characterization portfolio (IR, UV & Thermal Analysis). Experience working in GMP environments will also be of benefit. Full product training will be given.\nField Based - Dublin, Kildare and Carlow preferred, with occasional travel across Ireland, UK and Mainland Europe.\nResponsibilities:\nPerforms field service as advised by the call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and their accessories.\nProvide onsite user training on defined product groups.\nOrganizing routine maintenance allocated monthly.\nAt the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers\nEnsures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.\nAlign personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.\nMaintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.\nEnsures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.\nMakes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.\nMay be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.\nAble to promote/sell instruments and service products including consumables and service contracts\nBasic Qualifications:\nHND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline.\nFull Driving License.\n5 years experience in a Scientific or Customer Service Environment.\nExperience of working in GMP environments preferred.\nUnderstanding of analytical techniques, applications and instrumentation a benefit\nIncumbent must have excellent people management and motivational skills\nPreferred Characteristics:\nExperience in a Scientific or Customer Service Environment.\nExperience of working in GMP environments preferred.\nUnderstanding of analytical techniques and instrumentation, as well awareness of instrument applications a benefit.\nIncumbent must have excellent people management and motivational skills\nPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.","description_format":"text","description_chars":4477,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-11-04T11:42:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/perkinelmer-customer-service-engineer-10","json_url":"https://alion.io/job/perkinelmer-customer-service-engineer-10.json","meta":{"generated_at":"2026-11-11T12:30:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20344},"rest":"https://alion.io/mcp/rest/get_company?id=20344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperkinelmer-customer-service-engineer-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperkinelmer-customer-service-engineer-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperkinelmer-customer-service-engineer-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perkinelmer-customer-service-engineer-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperkinelmer-customer-service-engineer-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3740764}},{"tool":"search_jobs","arguments":{"company":"perkinelmer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3740764},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}