Customer Service Engineer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Location(s)

Job Description

The OneSource Customer Service Engineer is embedded on-site at our client Polpharma in Poland, supporting the PerkinElmer OneSource Enterprise program. Acting as PerkinElmer’s on-site ambassador, the Engineer safeguards the reliability, performance, and regulatory compliance of a diverse, multi-vendor fleet of analytical and laboratory instrumentation. The role combines hands-on instrument service - installation, maintenance, repair, and qualification - with the documentation and data-integrity discipline required in a GMP-regulated pharmaceutical environment, with the goal of maximizing laboratory uptime and customer satisfaction.

Responsibilities

• Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site.
• Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards.
• Manage the full OneSource service scope for the site, including instrument repair.
• Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level.
• Deliver on-site user familiarization and training on defined product groups.
• Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines.
• Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system.
• Complete all administrative reporting on time.
• Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows.
• Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs.
• Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.

Critical Skills

• Strong hands-on troubleshooting across multi-vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC).
• Working knowledge of GMP-regulated pharmaceutical laboratory operations, qualification lifecycles, and data-integrity requirements.
• Disciplined documentation and QMS adherence, with high accuracy and accountability.
• Customer-focused mindset with clear, professional written and verbal communication with stakeholders at all levels.
• High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit.

Basic Qualifications:

• Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years’ experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years’ experience servicing or using analytical instrumentation.
• Fluent Polish (professional working proficiency) and good working English, both written and spoken.
• Valid category B driving licence and willingness to travel as required by the customer site and region.
• Legal right to work in Poland.
• Solid MS Office skills and confidence working with service-management and documentation systems.
• Preferred Qualifications:
• Experience gained in a GMP or pharmaceutical laboratory environment.
• Familiarity with chromatography data systems (CDS) and instrument-control software, and with data-integrity best practices.
• Depth in chromatography (LC/GC)

What we offer

• Private healthcare including dental care
• Life and long-term disability insurance,
• MyBenefit Cafeteria system,
• Multisport Card,
• Social Fund Subsidies,
• Home Office allowance,
• Tuition reimbursement,
• Referral awards,
• Internal career development opportunities in multiple business areas,
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.