{"id":2170685,"url":"https://alion.io/job/perkinelmer-customer-service-engineer-5","title":"Customer Service Engineer","company":{"id":20344,"name":"PerkinElmer","domain":"perkinelmer.com","url":"https://alion.io/company/perkinelmer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gothenburg, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-23T14:48:15Z","board_verified":false,"closed_at":"2026-10-23T14:48:15Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.\nJob Title\nCustomer Service EngineerLocation(s)\nAZ Gothenburg (Sweden) - Customer SiteJob Description\nJob Summary:\nThe Customer Service Engineer provides highly visible, on-site customer support through installation, preventive and remedial maintenance, troubleshooting, and repair of complex laboratory equipment and systems. You will verify and approve the operational quality of system equipment, instruct customers on operation and maintenance, and act as thecompany'sliaison on administrative and technical matters for assigned projects. This role spans system hardware, software, PCs, networking/wireless networking, and laboratory instrumentation.\nIt is a customer support role, not a research position, though scientific literacy is beneficial to understand lab processes.\nKey Responsibilities\nPreventive and corrective maintenance: Perform scheduled and unscheduled maintenance to ensure uptime and compliance, documenting all work to quality standards.\n\nTroubleshooting and diagnostics: Systematically diagnose issues on complex electro-mechanical instrumentation and associated software/controls; perform root-cause analysis and implement corrective actions.\n\nInstallation and qualification: Install equipment and check out/approve operational quality; support IQ/OQ/PQ where applicable.\n\nCustomer liaison: Serve as the primary interface with customer stakeholders on technical and administrative matters; interpret needs and coordinate with sales, customer support, or engineering asappropriate.\n\nPlanning and coordination: Plan, schedule, and follow up with customers and suppliers on work status, parts availability, and timelines; ensure effective maintenance programs in a dynamic environment.\n\nDocumentation and compliance:Maintainaccurateservice records, adhere to safety,GxPwhere applicable, and company/site policies.\n\nKnowledge sharing: Instruct end users on operation and maintenance; contribute to teamknow-howand continuous improvement.\n\nTeamwork and autonomy: Work both independently and within small and large teams, taking personal responsibility for outcomes across a diverse instrument portfolio.\n\nEquipment Portfolio Support will cover a wide range of laboratory systems, including:\nNMR, LC/MSand SFC systems\n\nÄktasystem\n\nTecanand other robot systems\n\nFreeze dryers (lyophilizers), rotary/roller evaporators, and vacuum pumps\n\nCentrifuges and balances/scales\n\nClean/purified water systems\n\nElectro-mechanical subsystems with controls and rule-based fault correction, electronics, PCs, and networking/wireless networking\n\nCandidate ProfileRequired:\nRelevant education in automation and/or a technical discipline, or equivalent years of maintenance/service experience in the technical industry\n\nExperience in the pharmaceutical or chemical industry\n\nProfessional-level English\n\nDemonstrated team player mindset with a focus on daily delivery quality\n\nAlignment with PerkinElmer core values\n\nPreferred/Advantageous\nBackground in chemistry or related science\n\nLeadership experience (e.g., Team Leader, Supervisor)\n\nContinuous improvement experience (e.g., 5S, Lean)\n\nCoordination/planning and strong organizational skills\n\nCustomer service experience\n\nWhat We Offer\nCollaborative and supportive team environment\n\nExposure tocutting-edgetechnologies\n\nOpportunity to support impactful scientific work\n\nCompetitive compensation and benefits\n\nAbility to make a meaningful impact #ForTheBetter\n\nProfessional development across a broad instrument landscape\n\nAdditional Information\nThis is a hands-on service/maintenance technician role, not a research position; scientific literacy isadvantageous.\n\nRoles based at our client site in Gothenburg require a drug test and background screening.\n\nAll roles at PerkinElmer Sweden include a standard 6-month probationary period.","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-10-09T11:54:58Z"},{"event":"close","at":"2026-10-23T14:48:15Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/perkinelmer-customer-service-engineer-5","json_url":"https://alion.io/job/perkinelmer-customer-service-engineer-5.json","meta":{"generated_at":"2026-10-24T19:01:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27871,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20344},"rest":"https://alion.io/mcp/rest/get_company?id=20344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperkinelmer-customer-service-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperkinelmer-customer-service-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperkinelmer-customer-service-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perkinelmer-customer-service-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperkinelmer-customer-service-engineer-5"}]}