{"id":2790967,"url":"https://alion.io/job/perkinelmer-field-service-engineer-md","title":"Field Service Engineer- MD","company":{"id":20344,"name":"PerkinElmer","domain":"perkinelmer.com","url":"https://alion.io/company/perkinelmer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":124000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":316},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-20T10:39:39Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.\nJob Title\nField Service Engineer- MDLocation(s)\nUS Remote - MDJob Description\nCovaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. Powered by proprietary Adaptive Focused Acoustics® (AFA®) technology, our portfolio of advanced instruments, consumables, reagents, and kits for pre-analytical sample preparation deliver exceptional accuracy and reproducibility, enabling researchers to generate higher-quality data, develop novel assays, and drive breakthrough discoveries in life sciences. From academic labs to global biopharma organizations, Covaris is trusted by scientists who demand precision at every step of the analytical workflow. Learn more at www.covaris.com.\nJob Summary:\nThe Field Service Engineer will be responsible for coordinating and executing field service activities of Covaris instruments, serving as the first point of contact for technical support questions, and coordinating and performing on-site repair and preventative maintenance. Operating under general supervision, this role is expected to work independently, relying on extensive experience and judgment to plan and accomplish goals. This position reports to the Director of Global Service.\nResponsibilities:\nCoordinate and perform all field service activities, including but not limited to, installation of instruments, on-site and depot repair, and preventative maintenance visits.\nCommunicate directly with each customer account for scheduling and follow-up.\nCommunicate with Territory Sales Managers regarding account activity.\nMaintain service customer records in CRM to track warranty and service plans for every instrument, as well as maintain account contact information.\nInitiate service requests using the CRM database, perform essential work to complete each service request, and follow up with accounts where required.\nBe responsible for service reporting from the field and depot service.\nRespond to and take action regarding the technical support telephone line and technical support email address.\nAssist Engineering and Manufacturing with the investigation of production and/or design problems with the current inventory of instruments.\nMake recommendations in written format for modifications to design and manufacturing procedures learned from the field.\nProvide input and guidance for repair procedures.\nDevelop and edit SOPs for service and repair.\nMaintain strong working relationships with US Production, Service, and Engineering functions to ensure proactive implementation of Covaris best practices.\nLocation: Remote position based in North Carolina or Maryland with ability to travel as needed.\nQualifications:\nBachelor's degree in a Scientific, Engineering, or Technical discipline.\nInterest and ability to work with customers via phone or face-to-face.\n5+ years of experience in Engineering, Manufacturing, or Service environments.\nExperience working in a laboratory/clinical environment is an advantage.\nFamiliarity with electronic testing procedures.\nExperience with advanced measurement tools, such as multi-meters, oscilloscopes, is a plus.\nInstrument assembly/disassembly skills and knowledge.\nComputer skills using Microsoft Office Suite, CRM systems, and internet competence.\nAbility to work individually or in a team environment.\nAbility to effectively manage own schedule and be capable of working with a degree of independence when required.\nReasonable Accommodation: Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.\nThe annual compensation range for this full-time position is $90,000 to $97,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.\nPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. 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