{"id":2790998,"url":"https://alion.io/job/perkinelmer-onesource-customer-operations","title":"OneSource Customer Operations","company":{"id":20344,"name":"PerkinElmer","domain":"perkinelmer.com","url":"https://alion.io/company/perkinelmer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterford, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2025-07-04T00:00:00Z","employer_posted_date":"2025-07-04","last_verified_at":"2026-10-21T01:08:00Z","board_verified":true,"closed_at":null,"days_open":474,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":474},"description":"When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.\nJob Title\nOneSource Customer OperationsLocation(s)\nSanofi Waterford (Ireland) - Customer SiteThis role of OneSource Customer Operations has a couple of facets:\nIn his/her role as Customer Service Representative, he/she manages the portfolio of instruments agreed with PerkinElmer on behalf of the client(s). He/she is responsible for planning the work required on contracted and sometimes non-contracted instruments, for organising and coordinating the work and must ensure that non-contracted work is invoiced. He/she operates on the customer's site(s), in compliance with quality/safety and deadline objectives in order to guarantee an optimum level of equipment operation and thus customer satisfaction.\nIn his/her role as Tech Admin, he/she is responsible for ensuring that Quality, Health, Safety and Environmental rules are applied during supplier operations. He/she will operate on the customer's site(s) or remotely from another site, in compliance with quality and deadline objectives, in order to ensure optimum performance of services, contribute to improving their monitoring and thus maintain and develop customer satisfaction.\nJob Responsibilities\nBased on the customer's request and in compliance with QHSE rules :\n participate in the gathering of customer requirements during the contract renewal cycle, for example\n understanding and processing customer requests for services\nplanning preventive and/or corrective maintenance\nraising contract to vendor request for ad-hoc services\ncollect the documents required for on-site work (e.g. HSE and electrical approvals, GMP training, declaration of seconded workers) and correlate them with the work to be carried out\ncollect and forward the documents needed to update risk assessment documentation\nensure that the service provider is aware of the Prevention Plan\ncollect the maintenance and qualification protocols and check that they are consistent with the work to be carried out\nensure that service providers are familiar with the company's and the customer's QHSE instructions and procedures, and ensure that these are recorded\nwelcome external service providers to the customer’s site in compliance with QHSE rules, and co-ordinate their arrival on site\nensuring that work permits exist and checking that they are in order take delivery of the work from a documentary point of view\nfill in the supplier and customer monitoring database where applicable (as agreed in the contract) and ensure that it is updated regularly\nFacilitating the running of the service by monitoring the receipt/dispatch of parts and equipment relating to the intervention\nact as the technical interface with service providers by providing technical feedback on faults encountered\nCollecting or providing the information required for proper invoicing of services (e.g. WO closures, supply of OS estimates)\narrange invoicing for services not covered by the contract\nprovide day-to-day support to customers by taking part in follow-up meetings and answering queries by email or telephone, for example.\nalert the Regional Manager in the event of a QHSE anomaly\nMaintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.\nNothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.\nCritical Skills:\nSense of Customer Service, Excellent understanding of Customer Care\nGood interpersonal skills\nExcellent written and verbal communication skills\nGood organizational skills\nExperience of working with CMMS databases\nProficiency in Microsoft office packages, Excel, Word, Powerpoint, Outlook\nBasic Qualifications:\nGood Educational Background with 3 - 5 years administrative experience OR 2 to 3 years' higher education or equivalent experience in commercial management\nPreferred Qualifications:\nKnowledge or experience of Life Science Industry Knowledge and experience of GxP","description_format":"text","description_chars":4518,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-10-17T19:41:14Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.12,"p_room":0.28,"age_days":474,"expected_fill_days":24,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/perkinelmer-onesource-customer-operations","json_url":"https://alion.io/job/perkinelmer-onesource-customer-operations.json","meta":{"generated_at":"2026-10-21T12:50:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20344},"rest":"https://alion.io/mcp/rest/get_company?id=20344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperkinelmer-onesource-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperkinelmer-onesource-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperkinelmer-onesource-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perkinelmer-onesource-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperkinelmer-onesource-customer-operations"}]}