{"id":3989636,"url":"https://alion.io/job/perlen-packaging-ict-application-support-engineer-wmd","title":"ICT Application & Support Engineer (w/m/d)","company":{"id":4529417,"name":"Perlen Packaging","domain":"perlenpackaging.com","url":"https://alion.io/company/perlen-packaging","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T15:54:57Z","employer_posted_date":null,"last_verified_at":"2026-11-09T15:54:57Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Wer wir sind \nPerlen Packaging ist ein dynamisches, innovatives und engagiertes Unternehmen,\nwelches weltweit Folien für Blisterverpackungen entwickelt, produziert und beschichtet.\nUnsere Prozesse, Anlagen, Produkte und das Umfeld sind auf die Bedürfnisse der Pharmaindustrie ausgerichtet. Mit Standorten in der Schweiz, Deutschland, USA, China, Brasilien, Israel und\nUngarn gehört Perlen Packaging mit mehr als 800 Mitarbeitenden zu den globalen Marktführern.\n\nAm Hauptsitz in Perlen suchen wir spätestens ab Januar 2027 eine selbständige,\nintegre und zuverlässige Persönlichkeit zur Verstärkung unseres kleinen HR-Teams.\nIn dieser vielseitigen Funktion sind Sie täglich in direktem Kontakt mit unseren Mitarbeitenden. \n Ihre Aufgaben \n Bearbeiten von Incidents und Service Requests im First- und Second Level-Support\n Analysieren, beheben und dokumentieren technischer sowie applikationsbezogener Störungen\n Betreuen und administrieren von Business-Applikationen über das gesamte Applikationsportfolio sowie übernehmen des Second-Level-Supports fürapplikationsbezogene Störungen und Anfragen\n Umsetzen von Standard-Changes, Releases, Deployments und Konfigurationsänderungen\n Mitarbeiten bei IT-Projekten, Rollouts, Migrationen und technischen Optimierungen\n Erstellen und pflegen technischer Dokumentationen und Wissensartikel\n Zusammenarbeiten mit internen Fachbereichen und externen Partnern sowie kontinuierliches Verbessern der Supportprozesse und Servicequalität\n Ihr Profil \n Abgeschlossene Ausbildung im Bereich Informatik oder vergleichbare Qualifikation\n Berufserfahrung im IT-Support sowie im Second-Level-Supportund in der Betreuung unter-schiedlicher Business-Applikationen in einem heterogenen Applikationsumfeld\n Gute Kenntnisse im Microsoft-Umfeld und im modernen IT-Arbeitsplatz\n Gute analytische Fähigkeiten und ausgeprägte Problemlösungskompetenz\n Gute Deutsch- und Englischkenntnisse in Wort und Schrift\n Unser Engagement \nAls Arbeitgeber legen wir grossen Wert darauf, unseren Mitarbeitenden eine langfristige\nPerspektive und attraktive Anstellungsbedingungen zu bieten.\nHaben wir Ihr Interesse geweckt? Wir besetzen unsere Stellen genderneutral und\nfreuen uns über Ihre vollständigen Bewerbungsunterlagen in einem PDF-File.","description_format":"text","description_chars":2247,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T22:55:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/perlen-packaging-ict-application-support-engineer-wmd","json_url":"https://alion.io/job/perlen-packaging-ict-application-support-engineer-wmd.json","meta":{"generated_at":"2026-11-10T13:21:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31052,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4529417},"rest":"https://alion.io/mcp/rest/get_company?id=4529417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperlen-packaging-ict-application-support-engineer-wmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperlen-packaging-ict-application-support-engineer-wmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperlen-packaging-ict-application-support-engineer-wmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perlen-packaging-ict-application-support-engineer-wmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperlen-packaging-ict-application-support-engineer-wmd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3989636}},{"tool":"search_jobs","arguments":{"company":"perlenpackaging.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3989636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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