{"id":360536,"url":"https://alion.io/job/permitflow-senior-managerdirector-implementations","title":"Senior Manager/Director, Implementations","company":{"id":14635,"name":"PermitFlow","domain":"permitflow.com","url":"https://alion.io/company/permitflow","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":36,"ghost_share":0.222,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-01T06:10:25Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":185000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-06-11T17:31:20Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-11-02T02:23:10Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":143},"description":"PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.\nDespite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.\nAs the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.\nWe’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.\nThe Opportunity\nWe are hiring a Senior Manager/Director of Implementation to build and lead the team that owns customer onboarding from contract signature through their first 90 days of our partnership. Reporting to the VP Customer Success, this is a people-management position: you will hire, develop, and mentor a team of Implementation Managers and Specialists, set the bar for execution, and own the metrics that determine whether new customers stick.\nThis is an in-person position at our New York City office with a hybrid schedule (M/W/F in-office) and up to 25% travel.\nWhat You'll Do\nCoach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts\n\nServe as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS\n\nRun a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account\n\nPartner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery\n\nHire ahead of growth and ramp new IMs quickly to full ownership\n\nIdentify the recurring patterns behind launch slippage and customer friction, and close them through process, tooling, or training changes, codifying improvements into playbooks the team can run from\n\nWhat We're Looking For\n4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers\n\n8+ years in implementation, onboarding, or professional services\n\nA track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one\n\nStrong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams\n\nComfort operating in regulated or operationally complex environments where the work is not purely software\n\nClear, direct written communication and the ability to hold customers and internal partners to commitments without friction\n\nWhat We Offer (Full-Time Roles Only)\nCompetitive salary and meaningful equity in a high-growth company\n\n100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA\n\n401(k) savings plan\n\nUnlimited PTO and paid family leave\n\nHome office & equipment stipend\n\nDaily in-office lunch and dinner provided\n\nCommuter benefits (pre-tax transit and parking)\n\nPermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.\nWe are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.","description_format":"text","description_chars":4339,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T19:34:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":190833,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.689,"p_room":0.36,"age_days":142,"expected_fill_days":78,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/permitflow-senior-managerdirector-implementations","json_url":"https://alion.io/job/permitflow-senior-managerdirector-implementations.json","meta":{"generated_at":"2026-11-02T05:59:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14635},"rest":"https://alion.io/mcp/rest/get_company?id=14635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpermitflow-senior-managerdirector-implementations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpermitflow-senior-managerdirector-implementations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpermitflow-senior-managerdirector-implementations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/permitflow-senior-managerdirector-implementations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpermitflow-senior-managerdirector-implementations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":360536}},{"tool":"search_jobs","arguments":{"company":"permitflow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":360536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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