{"id":2468239,"url":"https://alion.io/job/perot-museum-guest-services-associate-pt","title":"Guest Services Associate - PT","company":{"id":1788823,"name":"Perot Museum","domain":"perotmuseum.org","url":"https://alion.io/company/perotmuseum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T19:10:58Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T20:48:13Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Reporting to the Guest Services Managers, the Guest Services Associate - Part Time is a guest-facing position and the incumbent will have the capability and availability to staff various guest-facing areas of the Museum including; museum ticket taking, children’s museum, traveling exhibitions, the tablet check-out area, and other wayfinding positions around the Museum, reception desk, and box office as assigned.\nThe Guest Services Associate - Part Time will also work closely with the Lead Guest Services Associates to operate the Museum in a safe, efficient, and friendly manner assuring that visitors are being welcomed and assisted as needed. The incumbent must consistently provide excellent guest service while answering questions about the exhibits, group sales, field trips, birthday parties and providing information about the Museum.\nEssential Duties and Responsibilities\nBox Office\nEnthusiastically interact with guests and provide pertinent information about the Museum to help the guest make an informed decision about what offerings to purchase.\n\nAssist guests with self-serve ticket kiosks as necessary.\n\nHandle sales transactions quickly, efficiently, and accurately.\n\nBe informed on voucher and discount procedures that may be presented at the Box Office.\n\nAdhere to official cash handling procedures set in place by the Museum.\n\nEncourage guests to become members by maintaining a working knowledge of membership benefits and accurately enter data into the Membership Patron record.\n\nMust be proactive in promoting additional sales.\n\nOther duties as assigned.\n\nGeneral Operations\nAssist with the opening and closing duties of the Museum for daily operation.\n\nActively welcome and greet visitors to the Museum. Communicate with teachers, group leaders and individuals by phone, fax and email to answer all questions and suggest appropriate programs.\n\nAccept tickets and determine if the ticket is for the correct date and event.\n\nScan barcoded tickets for exhibit hall entrance, using handheld scanner and serves on a regular rotational assignment to cover the reception desk.\n\nAssist guests using ticketing kiosks. Assist with reception calls and guest experience. Handle a large volume of general information calls (Re: prices, hours, show times, birthday parties, etc.?.\n\nProvide information and answer questions about the exhibits while appropriately metering traffic flow into the Museum and exhibits. During seasonal Discovery Camp: handle reservation questions.\n\nAssist with School Group check-in procedures and wayfinding..\n\nEffectively communicate with other Departments via hand-held radio when necessary, regarding crowd control issues.\n\nProvide membership information and actively sell memberships.\n\nKeep current with museum exhibits and films. Proactively suggest visitation to add-on experiences.\n\nAssist with procedures such as: lost and found items, wheelchair requests, injuries, lost child, or other issues.\n\nMaintain continuous lookout for safety hazards. Assist with evacuations and procedures if required in case of an emergency.\n\nCommunicate and work in a team manner with coworkers and volunteers to ensure a smooth operation. Maintain cleanliness in all lobby, atrium, and Guest areas of the Museum.\n\nEnroll individual patrons in assorted educational workshops and events.\n\nAccurately schedule all reservations in Ticketure. Process Big Thoughts vouchers for DISD schools and effectively communicate with Education on AP follow up.\n\nSend invoices, payment reminders and receipts. Ensure that all financial aid funds are utilized before the end of the school year.\n\nReserve, Invoice and post payments for scheduled reservations. Invoice schools for additional payments due after their visit (aged receivables). Balance end-of-day payments and turn in Batch reports.\n\nMaintain organized reservation files and accurate database records, documenting all changes and updating files as needed. Must keep up to date with Ticketure for reservations and ticketing.\n\nGenerate weekly and daily reservation schedule for Education, Operations, and Theater staff.\n\nVerify scheduled programs and assigned staff for each reservation, and issue updates as needed.\n\nWork to maintain the highest quality standard for handling phone calls and taking reservations.\n\nAbility to actively market Group Sales programs, rentals and membership to prospective clientele.\n\nOther duties as assigned.\n\nTheater\nMaintain working knowledge of theater equipment and best-practice procedures.\n\nEnsure theater guests are aware of the safety exits and pertinent information about their showing by learning a safety speech given before each film.\n\nMaintain proper use of theater equipment to keep items safe and functional.\n\nOther duties as assigned.\n\nQualifications\nQualifications\nHigh School graduate or the equivalent.\n\n1 year of experience in high-volume guest destination venue (museum, theater, theme-park, stadium.\n\nPrior retail or customer service experience.\n\nDemonstrated interpersonal skills as outgoing, problem-solver with strong customer service skills is a must.\n\nBasic knowledge of computers and Microsoft software.\n\nAble to work varied shifts, including evenings, weekends & holidays.\n\nMust be at least 18 years old.\n\nPreferred\nAbility to speak Spanish.\n\nEssential Functions\nThe physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWhile performing the duties of this job, the employee is regularly required to:\nRemain calm and poised in assisting in all guest services-related matters.\n\nStand for up to 5 hours at a time.\n\nUse hands to touch, handle, or feel.\n\nReach with hands and arms.\n\nTalk and hear.\n\nWhile performing the essential functions of this job, the employee is frequently required to:\nWalk.\n\nWhile performing the essential functions of this job, the employee must occasionally:\nLift and/or move up to 20 pounds.\n\nSpecific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":6313,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["STEM Education","Theme Parks & Attractions"],"lifecycle":[{"event":"open","at":"2026-10-13T19:10:58Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.794,"p_room":0.9,"age_days":17,"expected_fill_days":25,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/perot-museum-guest-services-associate-pt","json_url":"https://alion.io/job/perot-museum-guest-services-associate-pt.json","meta":{"generated_at":"2026-11-01T03:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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