{"id":1153079,"url":"https://alion.io/job/perry-homes-it-support-specialist-iii","title":"IT Support Specialist III","company":{"id":4447,"name":"Perry Homes","domain":"perryhomes.com","url":"https://alion.io/company/perry-homes","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":30,"ghost_share":0,"stale_share":0.067,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":160},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-23T18:57:02Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T12:04:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About The Role\nThe IT Support Specialist III serves as the highest level of technical escalation within the IT support team. This role requires extensive expertise in diagnosing and resolving complex technical issues across hardware, software, network, and systems environments. This role also plays a critical role in mentoring junior staff and implementing advanced solutions.\nWhat You’ll Do\nServe as the escalation point for Level I and II support staff when tickets are unclear, complex, or require additional expertise.\nInvestigate and resolve advanced technical issues related to hardware, software, and user accounts.\nEvaluate ticket trends and recurring issues to provide root cause analysis and recommend permanent fixes.\nEscalate critical incidents to management only after thorough investigation and resolution attempts.\nCollaborate with IT managers to evaluate service desk performance, identify gaps, and recommend improvements in workflows, SLAs, and ticket categorization.\nReview and analyze service desk tickets to ensure compliance with policies and efficient resolution.\nDevelop and implement ticket prioritization strategies to streamline operations.\nAct as a liaison between the service desk team and other IT departments to facilitate effective communication and resolution of cross-departmental issues.\nRequirements\nWhat We’re Looking For\nBachelor's degree in information technology, Computer Science, or related field (or equivalent professional experience).\nRequires at least 5+ years of relevant support role experience.\nUnderstanding of IT Service Desk practices with strong emphasis on customer service.\nFamiliarity with Microsoft Azure AD Joined and Hybrid Joined.\nBasic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure Group\nExperience working with Active Directory managing user accounts and access.\nBenefits\nWhy You Will Love Working Here\nCompetitive compensation and benefits package:\nMedical, dental, vision coverage\nFinancial Planning\nTime Off & Life Balance\nFamily & Lifestyle\nOpportunities for growth and development\nCulture that is collaborative, inclusive, fast-paced, people-first\nStable company with strong reputation in the market \nWhy Join Perry Homes?\nAt Perry Homes, we’re committed to integrity, excellence, and service-values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.\n***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***\nPerry Homes is an Equal Opportunity Employer \nDisclaimer: Recruitment Fraud - Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact .","description_format":"text","description_chars":3550,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-23T18:57:02Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":80,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/perry-homes-it-support-specialist-iii","json_url":"https://alion.io/job/perry-homes-it-support-specialist-iii.json","meta":{"generated_at":"2026-09-24T13:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}