{"id":3985869,"url":"https://alion.io/job/perrys-ice-cream-it-helpdesk-support","title":"IT Helpdesk Support","company":{"id":2319166,"name":"Perry's Ice Cream","domain":"perrysicecream.com","url":"https://alion.io/company/perrysicecream","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Akron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:34:42Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T03:05:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\n\nIf you have a passion for Information Technology and enjoy collaborating with others, this position is just the ticket!\nTitle: IT Helpdesk Support Department: Information Technology\nReports to: IT Infrastructure Manager Classification: Hourly, non-exempt\nJoin a Team That Supports Growth-and Each Other\nWe work as a cohesive team to support a growing company, always looking for ways to improve processes and make each workday a great one. Beyond technical skills, our team values individuals who are upbeat, eager to learn, and ready to jump in to get the work done. If you enjoy solving problems, working with people, and growing your IT skillset, we’d love to hear from you.\nGENERAL STATEMENT OF DUTIES:\nReporting to the IT Infrastructure Manager, the IT Helpdesk Support serves as the primary point of contact for IT requests and problem resolution. This role supports Perry’s team members by handling help desk requests, troubleshooting issues, and ensuring a high level of customer service. As part of the Infrastructure Team, this position also collaborates with other IT team members on infrastructure-related projects and shares responsibility for team-based, after-hours support.\nJOB RESPONSIBILITIES (including, but not limited to):\nHelp Desk Support\nServe as the main contact for the IT Help Desk, responding to requests and incidents in a timely and professional manner\nDocument all help desk activities to ensure transparency and continuity for both IT and team members\nTroubleshoot issues, research potential solutions, and determine the appropriate course of action\nFollow established procedures to execute standard requests, including: \nActive Directory changes\nEmail and phone system updates\nHandheld and end-user device support\nRecommend appropriate actions for non-standard requests and escalate issues when needed\nSecurity\nSupport and adhere to IT security policies, standards, and best practices \nMaintain appropriate access controls and data protection when performing help desk and administrative tasks \nMonitor for and report potential security incidents, vulnerabilities, or suspicious activity \nAssist with IT security initiatives, audits, and compliance efforts as assigned\nSystems, Documentation, and Asset Management\nEscalate requests to other IT team members when appropriate\nUpdate and maintain IT asset inventory when executing changes\nDevelop, update, and maintain documentation for IT processes and team member procedures \nTeam and Infrastructure Support\nProvide assistance to other members of the IT team as needed\nAssist with PC and laptop imaging and deployment\nSupport new team members onboarding and offboarding, including account creation and removal\nParticipate in infrastructure projects alongside the IT team\nShare in providing after-hours, team-based IT support\nJOB REQUIREMENTS:\nThe ideal candidate is capable of, and motivated by, the following:\nDelivering outstanding customer service to a diverse group of users\nPositively engaging with team members and collaborating within a team environment\nWorking independently while effectively prioritizing tasks\nTroubleshooting issues thoroughly to identify root causes and address the full scope of problems\nResearching solutions and presenting thoughtful recommendations\nFollowing established procedures to ensure consistent results, while also identifying opportunities to document or improve processes\nContinually learning to expand understanding of technology and business operations\nDemonstrating logical thinking and process-oriented problem solving\nWorking hard and having fun doing it\nMINIMUM QUALIFICATIONS:\n2 years of professional work experience preferred\nWorking knowledge of basic networking concepts, including DNS, DHCP, LAN, and WAN\nDemonstrated proficiency through experience, training, certification, and/or education in:Microsoft Office 365 services\nMicrosoft Windows Remote Desktop Services\nMicrosoft Windows installation and configuration\nMicrosoft Active Directory (user and group management)\nIP phone systems\nGeneral IT troubleshooting and end-user support\n\nWhy Join Us? 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