Data Center Logistics Technician Instructor
ABOUT PER SCHOLAS:
For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA
POSITION TITLE: Data Center Logistics Technician Instructor
LOCATION: Atlanta, GA (Per Scholas Atlanta)
Remote
WHO WE’RE LOOKING FOR
Per Scholas is seeking a Data Center Logistics Instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong hands-on logistics experience and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.
WHAT YOU’LL DO
- Deliver instructor-led training that prepares learners for entry-level careers in data center, logistics, inventory, and asset operations. Responsibilities include daily instruction, hands-on lab facilitation, performance-based assessment, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations in a consistent manner, and more.
- Facilitate hands-on labs using the classroom Mobile Infrastructure Rack (MIR) and related equipment, managing safe equipment handling and station rotation across the cohort.
- Provide learners with access to relevant resources for outside learning on tools and study aids relevant to the curriculum.
- Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings.
- Maintain and update Salesforce and/or our LMS with learner grades, assessment results, and progress notes.
- Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.
WHAT YOU’LL BRING TO US
Instructional Skill Sets
- 1-3 years of teaching or training experience.
- Strong technical background; able to grasp and convey technical subject matter to entry-level learners.
- Ability to respond clearly in an in-person training environment and via a digital engagement platform such as Zoom.
- Strong communication skills.
Required Skill Sets
- Current CompTIA A+, Server+ certification or equivalent demonstrated experience; current certification strongly preferred.
- Proficient understanding of IT support, including hardware, software, networking, user support, endpoint troubleshooting, and service desk workflows.
- Experience troubleshooting end-user devices, including desktops, laptops, mobile devices, printers, peripherals, operating systems, and common productivity applications.
- Familiarity with Windows, macOS, and Linux operating systems, including installation, configuration, updates, drivers, file systems, performance tools, and troubleshooting utilities.
- Ability to diagnose and resolve common IT issues, including hardware malfunctions, software problems, network connectivity issues, printer problems, mobile device issues, and user access concerns.
- Familiarity with help desk ticketing systems, ITSM concepts, service level agreements, escalation practices, remote support tools, and customer service expectations.
- Understanding of networking fundamentals, including IP addressing, DNS, DHCP, wired and wireless connectivity, switches, routers, VLAN awareness, VPN concepts, and basic troubleshooting tools.
- Familiarity with IT security protocols and best practices, including endpoint security, malware prevention, identity/access basics, password practices, encryption, backups, and user awareness.
- Understanding of cloud service models, including IaaS, PaaS, and SaaS, and familiarity with major platforms such as Microsoft Azure, AWS, or Google Cloud.
- Familiarity with virtualization concepts and tools, including client-side virtualization, Type 1/bare-metal virtualization, VMware, Hyper-V, or similar platforms.
- Understanding of data center infrastructure, including racks, servers, network devices, power, cooling, cabling, physical security, access control, and operational procedures.
- Ability to teach basic server hardware concepts, including server components, FRUs, storage devices, RAID concepts, firmware, remote management, and hardware maintenance.
- Ability to teach basic data center operations, including rack and stack concepts, cable management, data-bearing device handling, chain of custody, change control, and documentation.
- Familiarity with OSHA general industry guidelines and NFPA 70E electrical safety awareness for IT and data center environments.
- Ability to assess and mitigate common safety hazards in IT labs, device repair environments, and data center-adjacent spaces.
- Ability to support learners in using AI tools responsibly for troubleshooting, documentation, technical study, ticket writing, and log analysis.
- Commitment to ongoing professional development, applicable certifications, and staying current with evolving IT support, AI, cloud, virtualization, and data center technologies.
- Hands-on experience in data center logistics, inventory, or asset management operations.
- Proficiency with a DCIM or inventory/asset management system to record, locate, and update assets.
- Asset tagging and labeling using label printers and barcode scanners, with strong inventory-accuracy practices.
- Experience executing RMA and warranty workflows: failed-equipment intake, intake documentation, vendor RMA submission, return shipping, and receipt confirmation.
- Knowledge of chain-of-custody principles and documentation for data center assets, including data-bearing devices.
- Skill in cycle counts and audits, spot checks, logical consumption tracking, and discrepancy reconciliation.
- Experience receiving, staging, and safely moving equipment (rack and stack) between storage and data center hall environments.
- Ability to demonstrate and assess safe physical handling, PPE use, and material-handling techniques, including lifting up to approximately 50 pounds.
- Familiarity with NIST SP 800-88 media sanitization concepts (Clear / Purge / Destroy) and secure decommission of data-bearing devices.
- Understanding of data center facility fundamentals - zones, power, cooling, physical security, and access control.
- Familiarity with OSHA general industry guidelines and NFPA 70E electrical-safety awareness for data center environments.
- Ability to deliver hands-on instruction and performance assessment using a Mobile Infrastructure Rack (MIR) and related lab equipment.
- Commitment to ongoing professional development to stay current with data center logistics practices.
Preferred Skill Sets
- Prior experience as a Data Center Logistics Technician, inventory/asset technician, or warehouse/receiving lead in a technology environment.
- Experience training, onboarding, or mentoring entry-level technicians or new hires.
- Identification-level knowledge of structured cabling, transceivers, and network hardware recognition.
- Familiarity with ITSM/ticketing systems (e.g., ServiceNow) for logging logistics work.
- Experience with vendor RMA portals and return logistics.
- Logistics, supply-chain, warehousing, or military background.
Professional Qualifications
- Bachelor’s degree (or equivalent practical/industry experience).
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
- Excellent written communication, presentation, and customer service skills.
- Solid understanding of business needs.
- Strong evaluation and data management skills.
- Prior knowledge or background in data center, logistics, or IT operations (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
Personal Characteristics
- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
- You are data-driven, result-oriented, and a forward-looking catalyst for social change.
- You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
- You are a life-long learner.
- You are an effective communicator with strong oral and written skills.
- You are tech-savvy and learn new tools quickly.
- You are detail-oriented, with exceptional organizational management skills.
- You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
- You are adept at managing your time and balancing multiple projects and tasks.
- You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.
Compensation
55.00 Per Hr
Benefits & Perks
Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!
Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.
Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.
QUESTIONS?
If you have any questions about this role, please feel free to email our Talent team at [email protected]. We look forward to viewing your application!
Equal Employment Opportunity
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.