{"id":2815981,"url":"https://alion.io/job/persistent-systems-application-support-engineer-2","title":"Application Support Engineer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":88,"open_postings":78,"ghost_share":0,"stale_share":0.487,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-28T07:00:01Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T22:50:12Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.\nAbout Position:\nWe are seeking a customer-focused and proactive Application Support Engineer to provide production and application support for business-critical payment applications and enterprise systems. The ideal candidate will possess strong experience in customer support, production support, application troubleshooting, Linux administration, AWS cloud environments, and payment processing systems. The role involves monitoring applications, handling incidents, resolving production issues, ensuring system stability, and delivering exceptional customer support while working in a 24x7 support environment. You will collaborate with development, infrastructure, operations, and business teams to ensure seamless service delivery and customer satisfaction.\nRole: Application Support Engineer - Payments & Production Support\nLocation: Pune\nExperience: Between 3 to 5 Years\nJob Type: Full Time Employment\nWhat You'll Do:\nProvide 24x7 application and production support for critical business applications and payment platforms.\nRespond to customer inquiries through phone, email, chat, and ticketing systems.\nMonitor application health, system performance, and service availability.\nAnalyze, troubleshoot, and resolve production incidents within defined SLAs.\nLog, track, and manage incidents, service requests, and problems using ticketing systems.\nEscalate critical issues to appropriate teams and follow through to resolution.\nPerform root cause analysis and support implementation of preventive measures.\nSupport payment processing systems and investigate transaction-related issues.\nMonitor batch jobs, interfaces, APIs, and application integrations.\nPerform Linux-based troubleshooting and system support activities.\nSupport cloud-hosted applications running on AWS environments.\nCollaborate with development, infrastructure, and DevOps teams for issue resolution.\nMaintain detailed records of customer interactions, incidents, and support activities.\nEnsure adherence to operational procedures, support processes, and quality standards.\nCommunicate incident updates and resolution status to customers and stakeholders.\nIdentify recurring issues and recommend process improvements and automation opportunities.\nParticipate in release validation, deployment support, and post-production monitoring activities.\nContribute to knowledge base documentation and operational runbooks.\nParticipate in on-call support rotations and major incident management activities.\nExpertise You'll Bring:\n3-5 years of experience in Application Support, Production Support, or Technical Support roles.\nStrong experience supporting enterprise applications in production environments.\nHands-on experience working in 24x7 support environments.\nExperience supporting payment applications, transaction processing systems, or financial platforms.\nStrong understanding of Incident Management, Problem Management, and Change Management processes.\nHands-on experience with Linux administration and troubleshooting.\nWorking knowledge of AWS cloud services and cloud-hosted applications.\nExperience monitoring application logs, system alerts, and application performance metrics.\nStrong troubleshooting and problem-solving capabilities.\nExperience working with ticketing tools such as ServiceNow, Jira, Zendesk, or similar platforms.\nUnderstanding of APIs, web services, and application integration concepts.\nExperience supporting databases and performing basic SQL queries for troubleshooting.\nStrong knowledge of SLA management and operational support processes.\nFamiliarity with monitoring and observability tools.\nAbility to perform root cause analysis and drive issue resolution.\nStrong customer handling and stakeholder management skills.\nExcellent verbal and written communication skills.\nAbility to multitask and prioritize issues effectively in high-pressure environments.\nStrong teamwork and cross-functional collaboration capabilities.\nExperience working with Agile and DevOps teams is preferred.\nAbility to maintain high customer satisfaction and service quality standards.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.\nLet's unleash your full potential at Persistent - persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":6558,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-18T13:09:05Z"},{"event":"close","at":"2026-10-19T10:18:49Z"},{"event":"reopen","at":"2026-10-19T18:07:04Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":0.9,"age_days":21,"expected_fill_days":45,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-application-support-engineer-2","json_url":"https://alion.io/job/persistent-systems-application-support-engineer-2.json","meta":{"generated_at":"2026-10-21T00:12:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-application-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-application-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-application-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-application-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-application-support-engineer-2"}]}