{"id":3668022,"url":"https://alion.io/job/persistent-systems-application-support-engineer-3","title":"Application Support Engineer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":87,"open_postings":118,"ghost_share":0.034,"stale_share":0.373,"repost_share":0.093,"time_to_fill_p50_days":43,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"CAPA","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-30T05:10:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T14:42:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.\nAbout Position:\nWe are seeking an experienced Application Support Engineer (L2/L3) to provide operational and technical support for business-critical enterprise applications. The ideal candidate will possess strong troubleshooting skills, hands-on experience with Microsoft .NET applications and SQL Server databases, and a solid understanding of ITIL-based support processes. In this role, you will be responsible for ensuring application stability, resolving production incidents, supporting change and release activities, and driving continuous service improvement initiatives. Experience supporting applications within regulated GxP environments and pharmaceutical industries will be highly valued.\n Role: Application Support Engineer (L2/L3) - .NET & SQL\nLocation: Hyderabad\nExperience: 2 to 5 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nProvide L2/L3 support for critical enterprise applications and business systems.\nManage incidents, service requests, problems, and change activities following ITIL best practices.\nInvestigate and resolve complex application, database, and integration-related issues within defined SLAs.\nPerform detailed root cause analysis (RCA) and implement corrective and preventive actions.\nMonitor application health, batch processes, interfaces, integrations, and system performance.\nSupport applications developed using Microsoft .NET technologies and SQL Server databases.\nExecute approved configuration changes, data corrections, minor enhancements, and deployment activities.\nPerform unit testing and deployment validation for application fixes and enhancements.\nSupport release management processes, including deployment verification, rollback planning, and post-release stabilization.\nWork within validated GxP environments while ensuring compliance with pharmaceutical industry standards and regulatory requirements.\nCreate and maintain operational documentation, SOPs, support runbooks, knowledge articles, and validation records.\nCoordinate with third-party vendors and product support teams to resolve technical issues and manage escalations.\nAnalyze support trends and identify automation opportunities to improve operational efficiency.\nParticipate in continuous service improvement initiatives focused on reducing recurring incidents and improving application performance.\nCollaborate with business users, quality teams, infrastructure teams, and global stakeholders to deliver exceptional support services.\nExpertise You'll Bring:\n2-5 years of experience in Application Support, Production Support, or IT Operations.\nStrong experience troubleshooting complex application and production support issues.\nHands-on experience supporting enterprise applications built on Microsoft .NET technologies.\nStrong SQL Server database knowledge including query execution, troubleshooting, and data analysis.\nSolid understanding of ITIL processes including Incident, Problem, Change, and Service Request Management.\nExperience working with ServiceNow or similar enterprise ticketing platforms.\nAbility to perform root cause analysis and implement preventive measures for recurring issues.\nKnowledge of application integrations, APIs, and middleware support.\nExperience supporting applications in regulated GxP, Life Sciences, Healthcare, or Pharmaceutical environments.\nUnderstanding of FDA compliance, Computer System Validation (CSV), and audit requirements.\nExperience supporting release management and deployment activities.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent communication and stakeholder management capabilities.\nAbility to work effectively in cross-functional and global team environments.\nStrong customer service orientation and commitment to operational excellence.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":6402,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-03T07:41:50Z"},{"event":"close","at":"2026-11-03T22:46:33Z"},{"event":"reopen","at":"2026-11-04T03:42:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":43,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-application-support-engineer-3","json_url":"https://alion.io/job/persistent-systems-application-support-engineer-3.json","meta":{"generated_at":"2026-11-05T18:07:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-application-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-application-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-application-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-application-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-application-support-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3668022}},{"tool":"search_jobs","arguments":{"company":"persistent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3668022},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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