{"id":2815983,"url":"https://alion.io/job/persistent-systems-nice-cxone-engineer","title":"NICE CXone Engineer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":91,"open_postings":88,"ghost_share":0,"stale_share":0.341,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:56:10Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T04:19:55Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.\nAbout Position:\nWe are looking for a highly skilled NICE CXone Engineer with expertise in designing, implementing, integrating, and supporting NICE CXone Contact Center solutions. The ideal candidate will possess strong experience in CXone Studio, ACD/IVR configuration, omnichannel customer engagement, API integrations, and customer interaction workflows. This role requires close collaboration with business stakeholders, solution architects, developers, and support teams to deliver scalable, secure, and efficient customer engagement solutions that enhance customer experience and operational efficiency.\nRole: NICE CXone Engineer - Contact Center Solutions\nLocation: All Persistent Locations\nExperience: 4 to 9 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nDesign, develop, and maintain NICE CXone Contact Center solutions.\nConfigure and support ACD, IVR, call routing, and omnichannel communication channels.\nDevelop and enhance customer interaction workflows using NICE CXone Studio.\nImplement voice, chat, email, SMS, and messaging solutions within the NICE CXone platform.\nDesign and configure inbound and outbound customer engagement workflows.\nIntegrate NICE CXone with CRM platforms and enterprise applications using APIs, web services, and event-driven architectures.\nDevelop and support CXone API integrations with internal and third-party systems.\nManage interaction data capture, call recording, transcript management, quality monitoring, and reporting requirements.\nTroubleshoot and resolve issues related to call flows, routing logic, integrations, and platform performance.\nCollaborate with business stakeholders to gather requirements and translate them into technical solutions.\nSupport testing, deployment, release management, and production support activities.\nOptimize customer interaction flows to improve customer experience and operational performance.\nEnsure adherence to security, compliance, audit, and regulatory requirements.\nParticipate in architecture reviews, technical discussions, and solution design workshops.\nCreate and maintain technical documentation, workflow diagrams, and operational procedures.\nSupport continuous improvement and platform enhancement initiatives.\nExpertise You'll Bring:\n4-9 years of experience in Contact Center, CCaaS, or Customer Experience technology solutions.\nStrong hands-on experience implementing, configuring, and supporting NICE CXone platforms.\nExpertise in CXone Studio scripting, workflow development, and customer journey design.\nStrong knowledge of ACD, IVR, call routing, and omnichannel customer engagement solutions.\nExperience implementing voice, chat, email, SMS, and messaging channels.\nStrong understanding of NICE CXone architecture and best practices.\nExperience with CXone APIs, REST APIs, Webhooks, and enterprise integrations.\nHands-on experience integrating NICE CXone with CRM systems and enterprise applications.\nFamiliarity with interaction recording, transcript management, quality monitoring, and reporting solutions.\nKnowledge of Workforce Management (WFM) and Quality Management (QM) modules.\nUnderstanding of Contact Center as a Service (CCaaS) platforms and contact center operations.\nKnowledge of customer engagement workflows and customer experience optimization strategies.\nExperience with compliance, call recording, audit, privacy, and governance requirements.\nStrong troubleshooting, analytical, and problem-solving abilities.\nExperience supporting production environments and resolving critical platform issues.\nFamiliarity with Agile methodologies and collaborative delivery models.\nExcellent communication and stakeholder management skills.\nAbility to work effectively in fast-paced and customer-focused environments.\nExperience collaborating with cross-functional technical and business teams.\nAbility to manage multiple priorities and deliver quality solutions within timelines.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":6674,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-18T13:09:05Z"},{"event":"close","at":"2026-10-19T14:16:55Z"},{"event":"reopen","at":"2026-10-19T18:07:04Z"},{"event":"close","at":"2026-10-21T21:43:09Z"},{"event":"reopen","at":"2026-10-22T01:46:38Z"},{"event":"close","at":"2026-10-22T16:04:36Z"},{"event":"reopen","at":"2026-10-22T20:01:07Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":0.9,"age_days":17,"expected_fill_days":49,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-nice-cxone-engineer","json_url":"https://alion.io/job/persistent-systems-nice-cxone-engineer.json","meta":{"generated_at":"2026-10-23T08:35:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-nice-cxone-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-nice-cxone-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-nice-cxone-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-nice-cxone-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-nice-cxone-engineer"}]}