{"id":2784873,"url":"https://alion.io/job/persistent-systems-product-support-engineer-cloud-security","title":"Product Support Engineer ? Cloud Security","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DLP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"LDAP","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Tcpdump","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-15T08:50:11Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T20:26:58Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix� Assessment 2026 and Software Product Engineering PEAK Matrix� Assessment 2026.\nAbout Position:\nWe are seeking a highly motivated Product Support Engineer ? Cloud Security with expertise in Cloud Security, SASE, Zero Trust, and Enterprise Networking technologies. The ideal candidate will serve as a technical support expert and escalation engineer responsible for resolving complex customer issues involving networking, cloud infrastructure, and modern security platforms. This role requires strong troubleshooting skills, customer engagement capabilities, and hands-on experience with cloud security technologies such as Netskope, SASE, ZTNA, CASB, and Zero Trust frameworks. The successful candidate will work closely with Engineering, DevOps, Product Management, and Customer Success teams to drive issue resolution, improve platform stability, and enhance customer experience.\nRole: Product Support Engineer ? Cloud Security\nLocation: All Persistent Locations\nExperience: 2 to 8 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nAct as the primary technical escalation engineer for critical and high-priority customer issues.\nTroubleshoot advanced networking, cloud security, and infrastructure-related problems including connectivity, latency, authentication, policy enforcement, and access control issues.\nCommunicate directly with customers through video calls, phone calls, emails, and case management systems.\nProvide timely customer updates, resolution plans, and technical guidance throughout the support lifecycle.\nSupport and troubleshoot Cloud Security, SASE, Zero Trust, ZTNA, CASB, SWG, and related security platforms.\nPerform detailed analysis of network traffic using tools such as Wireshark, TCPDump, Netmon, and packet capture utilities.\nDiagnose issues involving TCP/IP, DNS, DHCP, Routing, Switching, VPNs, Firewalls, Load Balancers, and Proxy technologies.\nSupport cloud-delivered security solutions including Netskope and similar Secure Service Edge platforms.\nTroubleshoot SSL/TLS decryption, authentication, SSO, policy enforcement, and secure access issues.\nWork closely with Engineering, DevOps, and Product teams to identify product defects and drive issue resolution.\nParticipate in root cause analysis and contribute to platform improvements.\nSupport Linux, Unix, Windows, Active Directory, and LDAP environments.\nCreate and maintain troubleshooting guides, technical documentation, and knowledge base articles.\nDrive proactive customer success initiatives by identifying potential risks and recommending best practices.\nManage support cases and collaborate across teams using Salesforce, Jira, Slack, and other operational tools.\nContribute to continuous service improvement and customer experience enhancement initiatives.\nStay updated on emerging cloud security threats, technologies, and best practices.\nExpertise You'll Bring:\nBachelor's degree in Computer Science, Information Technology, Cyber Security, Engineering, or a related discipline.\n2-8 years of experience in Product Support, Technical Support, Cloud Security, Network Security, or Infrastructure Support roles.\nStrong understanding of networking fundamentals including TCP/IP, DNS, DHCP, Routing & Switching, VPNs, Firewalls, and Load Balancing.\nHands-on experience troubleshooting enterprise networking and cloud connectivity issues.\nStrong knowledge of Cloud Security architectures and security best practices.\nExperience working with SASE (Secure Access Service Edge) platforms and architectures.\nGood understanding of Zero Trust and Zero Trust Network Access (ZTNA) concepts.\nHands-on exposure to Netskope or similar cloud security platforms.\nWorking knowledge of CASB, Secure Web Gateway (SWG), SSL/TLS Decryption, DLP, and Cloud Security technologies.\nExperience supporting network security solutions including NGFW, SSL VPN, IPSec VPN, Proxy Servers, SSO, and Encryption Gateways.\nStrong experience with Linux/Unix and Windows operating systems.\nKnowledge of Active Directory, LDAP, and Identity & Access Management concepts.\nAdvanced troubleshooting skills using Wireshark, TCPDump, Netmon, Ping, Traceroute, and related diagnostic tools.\nExperience handling customer escalations and managing critical support cases.\nStrong analytical and problem-solving abilities.\nExcellent customer-facing communication and presentation skills.\nAbility to explain complex technical concepts to both technical and non-technical audiences.\nExperience collaborating with Engineering, DevOps, Product, and Customer Success teams.\nFamiliarity with Salesforce, Jira, Slack, and support workflow management platforms.\nStrong documentation and technical writing skills.\nCustomer-first mindset with a proactive and solution-oriented approach.\nAbility to work effectively in a fast-paced, high-pressure support environment.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet?s unleash your full potential at Persistent -persistent.com/careers\n?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?","description_format":"text","description_chars":7508,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Artificial Intelligence","Health Care","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-17T13:52:38Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.36,"age_days":32,"expected_fill_days":19,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T20:30:56Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-product-support-engineer-cloud-security","json_url":"https://alion.io/job/persistent-systems-product-support-engineer-cloud-security.json","meta":{"generated_at":"2026-10-17T20:30:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-product-support-engineer-cloud-security"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-product-support-engineer-cloud-security"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-product-support-engineer-cloud-security"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-product-support-engineer-cloud-security\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-product-support-engineer-cloud-security"}]}