{"id":3513319,"url":"https://alion.io/job/persistent-systems-production-support-engineer-2","title":"Production Support Engineer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":90,"open_postings":104,"ghost_share":0,"stale_share":0.385,"repost_share":0.058,"time_to_fill_p50_days":42,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":false},{"name":"AppDynamics","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-23T06:31:55Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-30T22:27:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.\nAbout Position:\nWe are seeking a skilled Production Support Engineer to provide L2 support for enterprise applications and services. The ideal candidate will troubleshoot production issues, monitor application health and performance, support batch processing and deployments, and collaborate with cross-functional teams to restore services quickly. This role requires strong hands-on experience with SQL, Linux, observability tools, middleware platforms, OpenShift, and incident management.\nRole: Production Support Engineer\nLocation: Bengaluru\nExperience: Between 4 to 8 Years\nJob Type: Full Time Employment\nWhat You'll Do:\nProvide L2 production support for enterprise applications and services.\nInvestigate and troubleshoot production issues using SQL and Linux.\nMonitor application health, logs, alerts, and performance using Splunk, AppDynamics, and Grafana.\nSupport scheduled and batch processing jobs using AutoSys.\nTroubleshoot applications running on Tomcat and WebSphere.\nSupport applications and services deployed on OCP (OpenShift Container Platform).\nTroubleshoot issues involving microservices and application integrations.\nSupport deployment and release-related activities using Harness.\nPerform incident analysis and work toward timely restoration of application services.\nCollaborate with application, infrastructure, middleware, and other support teams for issue resolution.\nMaintain production support documentation and operational knowledge.\nExpertise You'll Bring:\nStrong experience in L2 production support for enterprise applications and services.\nHands-on proficiency in SQL and Linux for production troubleshooting.\nExperience with monitoring and observability tools such as Splunk, AppDynamics, and Grafana.\nWorking knowledge of AutoSys for scheduled and batch job support.\nExperience supporting applications on Tomcat and WebSphere.\nKnowledge of OCP (OpenShift Container Platform), microservices, and application integrations.\nExperience supporting deployment and release activities using Harness.\nStrong incident analysis, problem-solving, documentation, and cross-team collaboration skills.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.\nLet's unleash your full potential at Persistent - persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":4767,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-30T09:05:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-31T02:37:37Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-production-support-engineer-2","json_url":"https://alion.io/job/persistent-systems-production-support-engineer-2.json","meta":{"generated_at":"2026-10-31T02:37:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3644,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-production-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-production-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-production-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-production-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-production-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513319}},{"tool":"search_jobs","arguments":{"company":"persistent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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