{"id":3731256,"url":"https://alion.io/job/persistent-systems-production-support-engineer-3","title":"Production Support Engineer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":88,"open_postings":112,"ghost_share":0.018,"stale_share":0.402,"repost_share":0.063,"time_to_fill_p50_days":43,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:00:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T13:46:09Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.\nOur disruptor''s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens? Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.\nAbout Position:\nWe are looking for a highly motivated Production Support Engineer to ensure the stability, availability, and performance of mission-critical applications. The ideal candidate will possess strong expertise in application monitoring, incident management, troubleshooting, automation, and operational excellence. You will work closely with development, infrastructure, and business teams to proactively manage production environments, resolve complex issues, and drive continuous improvement initiatives.\nRole: Production Support Engineer\nLocation: All Persistent Locations\nExperience: 5 to 10 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nMonitor production applications and services to ensure high availability, performance, and operational stability.\nInvestigate, troubleshoot, and resolve application, infrastructure, API, database, and integration-related issues within defined SLA timelines.\nManage incidents, service requests, problem records, and escalations using established support processes and ITIL best practices.\nPerform root cause analysis (RCA) for critical incidents and implement corrective and preventive actions.\nDevelop and enhance automation solutions for monitoring, alerting, deployment validation, health checks, and operational processes.\nParticipate in on-call support rotations and provide timely resolution for production issues.\nCollaborate with development teams to improve application reliability, observability, performance, and production readiness.\nAnalyze system logs, metrics, and monitoring dashboards to proactively identify and address potential risks.\nSupport release deployments, post-release validation, and environment management activities.\nContribute to operational documentation, runbooks, knowledge management, and continuous service improvement initiatives.\nExpertise You'll Bring:\n5-10 years of hands-on experience in production support, application support, or operational support roles.\nStrong experience in incident management, problem management, change management, and ITIL-based service operations.\nHands-on experience with monitoring and observability tools such as Splunk, Dynatrace, Grafana, Azure Application Insights, or similar platforms.\nStrong troubleshooting expertise in Java, Spring Boot applications, REST APIs, microservices, databases, and distributed systems.\nExperience analyzing application logs, system metrics, thread dumps, and performance-related issues.\nProficiency in SQL and database troubleshooting using PostgreSQL, Oracle, or similar relational databases.\nExperience working with CI/CD pipelines, deployment validation processes, and DevOps methodologies.\nHands-on scripting and automation experience using Python, Shell Scripting, or similar technologies.\nExposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).\nExperience using GitHub Copilot, Microsoft 365 Copilot, or other AI-assisted operations and productivity tools.\nKnowledge of application availability, resiliency, capacity planning, and performance optimization practices.\nStrong analytical, root cause analysis, problem-solving, and troubleshooting skills.\nExcellent communication and stakeholder management skills with the ability to collaborate across cross-functional teams.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":5926,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-04T08:18:02Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.979,"p_room":0.9,"age_days":20,"expected_fill_days":43,"reasons":["conf:0","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-production-support-engineer-3","json_url":"https://alion.io/job/persistent-systems-production-support-engineer-3.json","meta":{"generated_at":"2026-11-06T14:51:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-production-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-production-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-production-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-production-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-production-support-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3731256}},{"tool":"search_jobs","arguments":{"company":"persistent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3731256},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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