{"id":2806704,"url":"https://alion.io/job/persistent-systems-program-manager-infrastructure-services","title":"Program Manager - Infrastructure Services","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":91,"open_postings":87,"ghost_share":0,"stale_share":0.345,"repost_share":0.011,"time_to_fill_p50_days":47,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-06-25T06:03:54Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-25T21:37:24Z","board_verified":true,"closed_at":null,"days_open":122,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":122},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.\nAbout Position:\nWe are seeking an experienced Program Manager - Infrastructure Services to lead large-scale infrastructure delivery programs, managed services engagements, and strategic technology initiatives. The ideal candidate will possess deep expertise in infrastructure operations, service delivery, stakeholder management, vendor governance, and program execution. This role requires a seasoned leader capable of managing complex multi-customer portfolios, driving operational excellence, overseeing large delivery teams, and ensuring successful execution of programs aligned with business objectives and customer expectations.\nRole: Program Manager - Infrastructure Services\nLocation: Bengaluru\nExperience: 15 to 20 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nLead large-scale infrastructure programs and managed services engagements across multiple customers.\nInterface with executive leadership, IT management teams, business stakeholders, and end users to define business, operational, and financial requirements.\nAnalyze existing business and operational processes to identify efficiency improvements and transformation opportunities.\nDevelop and implement program governance standards, frameworks, and best practices across projects.\nManage multiple managed service vendors and ensure adherence to contractual obligations, SLAs, and quality metrics.\nDefine project scope, objectives, delivery approaches, and success criteria in collaboration with stakeholders.\nManage technology portfolios aligned with organizational business goals and strategic priorities.\nEnsure projects are delivered on time, within scope, budget, and quality expectations.\nCreate and maintain project plans, budgets, status reports, risk registers, and issue logs.\nManage project changes, dependencies, schedules, and resource allocation activities.\nEscalate project risks, issues, and critical decisions to executive management and governance boards when required.\nDrive effective risk identification, mitigation planning, tracking, and communication.\nOversee project documentation, contracts, vendor agreements, and governance processes.\nLead large transition programs and infrastructure transformation initiatives.\nSupport business growth initiatives and collaborate with sales and vertical teams for infrastructure opportunities.\nParticipate in solution development, estimation, pricing, proposal preparation, and customer presentations.\nMonitor service delivery performance and drive continuous service improvement initiatives.\nEnsure adherence to ITIL processes and operational best practices.\nDrive operational excellence through KPI, SLA, and performance management.\nLead cross-functional teams across infrastructure, security, networking, storage, and data center domains.\nProvide executive-level reporting and strategic insights to leadership teams.\nFoster collaboration, innovation, and delivery excellence across the organization.\nExpertise You'll Bring:\n15 to 20 years of overall experience in Infrastructure Services, Technology Delivery, and Program Management.\nMinimum 14+ years of progressive leadership experience managing large-scale delivery organizations.\nProven experience managing teams of 60-100+ professionals across infrastructure and operations functions.\nStrong expertise in Data Center, Storage, Networking, Security, and Infrastructure Technologies.\nDeep understanding of ITIL processes, service management frameworks, and operational governance.\nDemonstrated success managing multi-customer infrastructure portfolios and managed services engagements.\nExperience delivering large fixed-cost programs, transformation initiatives, and complex transitions.\nStrong business acumen with understanding of revenue management, gross margins, invoicing, and financial governance.\nExperience managing vendor ecosystems, third-party service providers, and strategic partnerships.\nAbility to drive cross-selling initiatives and collaborate with business units to grow infrastructure business.\nStrong experience in solution design, effort estimation, commercials, and proposal management.\nProven leadership in building high-performing teams and developing future delivery leaders.\nStrong operational management capabilities with focus on efficiency, quality, and continuous improvement.\nExperience managing executive stakeholders and customer relationships.\nExcellent negotiation, conflict resolution, and stakeholder management skills.\nStrong analytical, decision-making, and problem-solving abilities.\nExperience establishing governance models, delivery frameworks, and reporting structures.\nAbility to operate effectively in high-pressure, fast-paced delivery environments.\nStrong communication, presentation, and leadership capabilities.\nGrowth mindset with a strong focus on innovation, business value, and customer success.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":7618,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":14,"team_size_min":60,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-18T06:19:37Z"},{"event":"close","at":"2026-10-24T07:05:11Z"},{"event":"reopen","at":"2026-10-25T21:37:24Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.53,"p_room":0.28,"age_days":122,"expected_fill_days":47,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-25T22:54:02Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-program-manager-infrastructure-services","json_url":"https://alion.io/job/persistent-systems-program-manager-infrastructure-services.json","meta":{"generated_at":"2026-10-25T22:54:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-program-manager-infrastructure-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-program-manager-infrastructure-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-program-manager-infrastructure-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-program-manager-infrastructure-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-program-manager-infrastructure-services"}]}