{"id":3465540,"url":"https://alion.io/job/persistent-systems-security-service-manager","title":"Security Service Manager","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":87,"open_postings":102,"ghost_share":0.02,"stale_share":0.451,"repost_share":0.069,"time_to_fill_p50_days":43,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-21T11:06:48Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T08:39:35Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.\nOur disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens™ Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.\nAbout Position:\nWe are seeking an experienced Security Service Manager to lead the end-to-end delivery of cybersecurity services, ensuring operational excellence, governance compliance, stakeholder satisfaction, and continuous service improvement. This role is responsible for managing service performance, driving operational effectiveness, overseeing security service delivery, and acting as the primary interface between customers, security teams, and leadership stakeholders. The ideal candidate will bring strong service management expertise, a customer-focused mindset, and the ability to drive measurable improvements across security operations, identity services, cloud security, vulnerability management, and related security functions.\nRole: Security Service Manager\nLocation: Bengaluru\nExperience: Between 8 to 12 Years\nJob Type: Full Time Employment\nWhat You'll Do:\nOwn the end-to-end delivery and performance of cybersecurity services across multiple service domains.\nManage service level agreements (SLAs), key performance indicators (KPIs), operational metrics, risks, issues, and escalation processes.\nAct as the primary point of contact for customers, business stakeholders, and service owners regarding security service delivery.\nCoordinate activities across security operations, engineering, infrastructure, cloud, IAM, vulnerability management, and support teams.\nLead regular service review meetings, governance forums, executive reporting sessions, and customer engagement activities.\nDrive major incident communication, business impact assessments, stakeholder updates, and post-incident reviews.\nEnsure effective change management, release governance, capacity planning, and operational readiness processes.\nMaintain service documentation, operational procedures, audit evidence, compliance records, and reporting frameworks.\nMonitor service quality, customer satisfaction, operational efficiency, and contractual commitments.\nIdentify opportunities for automation, process optimization, cost reduction, and service enhancement.\nTrack remediation plans, service improvement initiatives, and continuous improvement programs.\nSupport audit, compliance, risk management, and governance activities aligned with organizational standards.\nCollaborate with leadership teams to develop service strategies, operational roadmaps, and resource planning initiatives.\nMentor team members and promote service management best practices across the organization.\nExpertise You'll Bring:\n8-12 years of experience in Security Service Management, IT Service Management, Cybersecurity Operations, or Service Delivery Management.\nStrong experience managing enterprise security services in complex, large-scale environments.\nDeep understanding of ITIL service management practices including Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.\nExperience managing security domains such as SOC, IAM, Vulnerability Management, Cloud Security, Infrastructure Security, Endpoint Security, or Managed Security Services.\nProven track record of managing SLAs, KPIs, governance forums, customer escalations, and executive stakeholder communications.\nExperience leading service reviews, operational governance meetings, and performance reporting programs.\nStrong understanding of risk management, compliance requirements, audit processes, and security governance practices.\nExperience working with ticketing and service management platforms such as ServiceNow, Jira Service Management, Remedy, or similar tools.\nStrong analytical and problem-solving skills with the ability to manage complex operational challenges.\nExcellent communication, stakeholder management, presentation, negotiation, and relationship management skills.\nExperience driving service transformation, automation, operational excellence, and customer experience improvement initiatives.\nAbility to coordinate cross-functional teams and manage multiple priorities in fast-paced enterprise environments.\nUnderstanding of cybersecurity frameworks such as ISO 27001, NIST, CIS Controls, ITIL, and COBIT is desirable.\nBachelor's degree in Computer Science, Information Technology, Cyber Security, Engineering, Business Management, or a related discipline.\nCertifications such as ITIL v4 Managing Professional, ITIL Expert, CISSP, CISM, ISO 27001 Lead Implementer, PMP, PRINCE2, or COBIT are highly desirable.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.\nLet's unleash your full potential at Persistent - persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":7082,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-29T15:20:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":43,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-security-service-manager","json_url":"https://alion.io/job/persistent-systems-security-service-manager.json","meta":{"generated_at":"2026-11-01T10:38:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-security-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-security-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-security-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-security-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-security-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3465540}},{"tool":"search_jobs","arguments":{"company":"persistent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3465540},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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