{"id":2826471,"url":"https://alion.io/job/persistent-systems-senior-dynamics-365-developer","title":"Senior Dynamics 365 Developer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":84,"open_postings":80,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"Git","optional":false},{"name":"Power Automate","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-08-26T05:28:27Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-19T05:53:44Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.\nAbout Position:\nWe are seeking a highly skilled Senior Dynamics 365 Contact Center Developer to design, develop, and integrate Dynamics 365 Contact Center capabilities with enterprise applications and cloud platforms. The ideal candidate will possess strong expertise in Dynamics 365 Customer Service, .NET Core development, API integrations, workflow automation, and AI-powered agent experiences. You will play a key role in modernizing customer engagement platforms by building scalable, secure, and high-performing solutions that support business growth and operational excellence.\nRole: Senior Dynamics 365 Developer\nLocation: All Persistent Locations\nExperience: 6 to 14 Years\nJob Type: Full Time Employment\nWhat You'll Do:\nConfigure, customize, and extend Dynamics 365 Customer Service and Contact Center components.\nDesign and implement queue management, routing rules, case management workflows, and customer service processes.\nDevelop backend services and integrations using .NET Core and C#.\nBuild REST APIs and integration services connecting Dynamics 365 with enterprise applications, AWS services, telephony systems, and third-party platforms.\nDesign and implement scalable data movement pipelines between Dynamics 365 and enterprise ecosystems.\nSupport Microsoft Copilot integration and AI-powered agent assistance capabilities.\nContribute to email migration initiatives and communication channel modernization projects.\nDevelop call transcript processing solutions including conversation summarization and CRM updates.\nBuild workflow automation and orchestration solutions using Power Platform technologies.\nSupport intelligent routing, customer triage logic, and service optimization initiatives.\nTroubleshoot and resolve application, integration, and performance-related issues.\nParticipate in technical design discussions, architecture reviews, and solution planning activities.\nMaintain system reliability, security, and scalability across production environments.\nCollaborate with Tech Leads, Architects, Product Teams, and global delivery teams to ensure successful project execution.\nContribute to CI/CD implementation, automated deployments, and DevOps practices.\nPrepare technical documentation, deployment procedures, and support knowledge repositories.\nExpertise You'll Bring:\n6 to 14 years of experience in Microsoft Dynamics 365 development and enterprise application integration.\nStrong experience with Dynamics 365 Customer Service configuration, customization, and extension.\nHands-on expertise in .NET Core, C#, and backend application development.\nProven experience building and consuming REST APIs and enterprise integrations.\nStrong understanding of Dynamics 365 Contact Center architecture and customer engagement solutions.\nExperience integrating Dynamics 365 with external enterprise applications, cloud services, and telephony platforms.\nKnowledge of Power Automate and workflow automation solutions.\nExperience working with large datasets, data migration, and enterprise data integration projects.\nFamiliarity with Microsoft Copilot, AI-powered workflows, and agent-assist solutions.\nUnderstanding of telephony concepts including IVR, call routing, call flows, and contact center operations.\nExperience with Dynamics 365 UI customization and business process configuration.\nKnowledge of CI/CD pipelines, Git repositories, and DevOps best practices.\nStrong troubleshooting, debugging, and root cause analysis skills.\nExperience working in Agile and Scrum development environments.\nExcellent communication, stakeholder management, and collaboration skills.\nAbility to work independently and lead technical initiatives across multiple teams.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?","description_format":"text","description_chars":6454,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-18T23:01:53Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.44,"age_days":54,"expected_fill_days":39,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-senior-dynamics-365-developer","json_url":"https://alion.io/job/persistent-systems-senior-dynamics-365-developer.json","meta":{"generated_at":"2026-10-19T08:34:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-senior-dynamics-365-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-senior-dynamics-365-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-senior-dynamics-365-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-senior-dynamics-365-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-senior-dynamics-365-developer"}]}