{"id":2778799,"url":"https://alion.io/job/persistent-systems-senior-professional-services-engineer-ntrx-2","title":"Senior Professional Services Engineer (NTRX)","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-07-16T04:56:47Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T23:44:40Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.\nAbout Position:\nWe are looking for an experienced Senior Professional Services Engineer (NTRX) to join our Delivery and Engineering team. The ideal candidate will be responsible for the remote installation, implementation, configuration, integration, and support of enterprise-scale recording and compliance solutions. The role requires strong expertise in telephony, networking, Windows platforms, recording solutions, and customer-facing technical consulting within banking and financial services environments.\n Role: Senior Professional Services Engineer (NTRX)\nLocation: Pune\nExperience: 6 to 10 Years\nJob Type: Full Time Employment\nWhat You'll Do:\nInstall, integrate, configure, and deploy NTR-x recording solutions remotely, adhering to enterprise standards and customer requirements.\nParticipate in the complete project lifecycle from sales handoff through implementation, testing, go-live, and project closure.\nConfigure and customize solution components based on design specifications and customer business requirements.\nExecute unit, functional, system, and integration testing while supporting customer UAT and solution validation activities.\nTroubleshoot technical issues using Wireshark, log analysis tools, and other network diagnostic utilities.\nCollaborate with customer teams and third-party vendors to configure and validate integration points across customer environments.\nProvide technical expertise throughout project execution including solution design, implementation, quality assurance, and client support.\nIdentify, report, and escalate implementation risks and issues while coordinating with Support, R&D, and management teams.\nMaintain proactive communication with customers and stakeholders regarding project status, risks, and technical updates.\nSupport after-hours, weekend, client-site, and global engagement activities when required.\nProvide customer feedback and enhancement recommendations to Product Support and R&D teams.\nExpertise You'll Bring:\n6+ years of experience in Professional Services, Implementation, or Engineering roles.\nExperience in Financial Services and Banking domain environments.\nStrong hands-on experience with NiCE, Verint, or similar recording and compliance platforms.\nExperience in installation, configuration, upgrades, and maintenance of recording solutions on Windows and cloud platforms.\nStrong knowledge of Microsoft Windows Server and operating systems.\nSolid understanding of IP/SIP communication protocols and enterprise telephony systems.\nStrong networking fundamentals including OSI Model, TCP/IP, UDP, LAN/WAN, NICs, routers, switches, and troubleshooting methodologies.\nHands-on experience with Wireshark, packet analysis, log analysis, and network diagnostic tools.\nBasic scripting and query knowledge using SQL and Shell scripting.\nStrong stakeholder management, presentation, and customer-facing communication skills.\nAbility to lead technical discussions and represent project teams in customer meetings.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet?s unleash your full potential at Persistent -persistent.com/careers\n?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?","description_format":"text","description_chars":5758,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T10:44:57Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.28,"age_days":93,"expected_fill_days":26,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-18T01:02:13Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-senior-professional-services-engineer-ntrx-2","json_url":"https://alion.io/job/persistent-systems-senior-professional-services-engineer-ntrx-2.json","meta":{"generated_at":"2026-10-18T01:02:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1696,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-senior-professional-services-engineer-ntrx-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-senior-professional-services-engineer-ntrx-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-senior-professional-services-engineer-ntrx-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-senior-professional-services-engineer-ntrx-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-senior-professional-services-engineer-ntrx-2"}]}