{"id":2788215,"url":"https://alion.io/job/persistent-systems-support-engineer","title":"Support Engineer","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Google GKE","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Prometheus","optional":false}],"status":"live","first_seen_at":"2026-08-21T05:24:54Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T03:00:12Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.\nAbout Position:\nWe are looking for an experienced Support Engineer with 8 to 12 years of expertise in cloud infrastructure, application support, and production operations across AWS and Google Cloud Platform environments. The ideal candidate will have strong hands-on experience in GCP, Kubernetes, and Google Kubernetes Engine (GKE), along with a proven track record of supporting business-critical applications and cloud infrastructure in enterprise environments.\nRole: Support Engineer\nLocation: Mumbai\nExperience: 8 to 12 Years\nJob Type: Full Time Employment\nWhat You'll Do:\nProvide L2 and L3 support for cloud infrastructure and business-critical applications running on AWS and GCP.\nManage, monitor, and support Kubernetes and GKE-based application environments.\nTroubleshoot application, infrastructure, networking, and platform-related issues.\nSupport production deployments, release activities, and application maintenance processes.\nMonitor platform performance, capacity, availability, and system health using enterprise monitoring tools.\nAnalyze incidents, perform root cause analysis, and implement preventive measures.\nCollaborate with development teams to resolve application issues and improve platform reliability.\nSupport containerized applications deployed on Kubernetes clusters.\nEnsure compliance with operational processes, security standards, and governance requirements.\nParticipate in production readiness reviews and operational acceptance activities.\nAutomate operational tasks and contribute to infrastructure improvement initiatives.\nWork closely with architects, DevOps teams, QA teams, and business stakeholders throughout the delivery lifecycle.\nIdentify risks, dependencies, and operational bottlenecks and proactively drive resolution.\nMaintain operational documentation, runbooks, knowledge articles, and support procedures.\nParticipate in on-call support rotations and critical incident management processes.\nContribute to continuous improvement initiatives, automation efforts, and engineering best practices.\nExpertise You'll Bring:\n8 to 12 years of experience in Infrastructure Support, Application Support, Cloud Operations, or Site Reliability Engineering.\nStrong hands-on expertise in Google Cloud Platform (GCP).\nExtensive experience managing and supporting Kubernetes environments.\nHands-on experience with Google Kubernetes Engine (GKE).\nExperience supporting cloud-based applications in production environments.\nStrong knowledge of cloud infrastructure, networking, security, and monitoring concepts.\nExperience managing containerized applications and microservices-based architectures.\nKnowledge of incident management, problem management, and change management processes.\nExperience troubleshooting complex infrastructure and application issues.\nFamiliarity with AWS cloud services and hybrid cloud environments.\nExperience with CI/CD pipelines, DevOps practices, and deployment automation.\nKnowledge of monitoring and observability tools such as Prometheus, Grafana, Cloud Monitoring, or similar solutions.\nStrong understanding of reliability, scalability, performance optimization, and operational best practices.\nExperience working in Agile and cross-functional delivery teams.\nStrong analytical, troubleshooting, and problem-solving capabilities.\nExcellent communication, stakeholder management, and documentation skills.\nAbility to independently manage priorities and drive issue resolution in fast-paced environments.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet’s unleash your full potential at Persistent -persistent.com/careers\n“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”","description_format":"text","description_chars":6249,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T17:06:51Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.526,"p_room":0.28,"age_days":58,"expected_fill_days":26,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-10-18T05:27:25Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-support-engineer","json_url":"https://alion.io/job/persistent-systems-support-engineer.json","meta":{"generated_at":"2026-10-18T05:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-support-engineer"}]}