{"id":2806719,"url":"https://alion.io/job/persistent-systems-technical-product-manager-servicenow-spm-ai","title":"Technical Product Manager - ServiceNow SPM & AI","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"A","score":91,"open_postings":87,"ghost_share":0,"stale_share":0.345,"repost_share":0.011,"time_to_fill_p50_days":47,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-10T07:35:49Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-26T01:20:29Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.\nAbout Position:\nWe are seeking an experienced Technical Product Manager with deep expertise in ServiceNow Strategic Portfolio Management (SPM) and strong knowledge of the ServiceNow platform. The ideal candidate will be responsible for driving product strategy, roadmap planning, stakeholder alignment, and successful delivery of enterprise portfolio management capabilities. This role requires a unique blend of product management expertise, platform knowledge, business process understanding, and AI-driven innovation. The successful candidate will work closely with business leaders, PMOs, finance teams, architects, developers, and platform teams to maximize business value through ServiceNow SPM and emerging AI capabilities.\nRole: Technical Product Manager - ServiceNow SPM & AI\nLocation: All Persistent Locations\nExperience: 8 to 12 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nOwn and manage the product vision, roadmap, strategy, and backlog for ServiceNow SPM capabilities.\nDefine product objectives aligned with business priorities and strategic goals.\nCollaborate with business, PMO, finance, and technology stakeholders to prioritize initiatives.\nTranslate business requirements into scalable product features and platform capabilities.\nLead roadmap planning, release management, adoption strategies, and value realization programs.\nDefine success metrics, KPIs, and measurable business outcomes.\nDrive implementation and optimization of Demand Management processes including idea intake, demand scoring, assessments, and prioritization.\nLead Project and Program Management capabilities including governance, milestones, RAID management, and project health reporting.\nManage Portfolio Management processes including investment planning, portfolio reviews, and strategic alignment.\nEnable Resource Management capabilities including capacity planning, forecasting, allocation, and utilization tracking.\nSupport Financial Management processes including budget planning, benefit realization, cost management, and CAPEX/OPEX tracking.\nDrive Strategic Planning initiatives leveraging OKRs, strategic themes, roadmaps, and outcome tracking.\nSupport Agile Development and Enterprise Agile Planning initiatives through backlog management, PI planning, and engineering integration.\nDevelop executive dashboards, portfolio KPIs, value realization metrics, financial reports, and governance reporting.\nDrive adoption of Generative AI, Now Assist, Predictive Intelligence, and Agentic AI capabilities within ServiceNow.\nIdentify opportunities for AI-driven portfolio optimization and automation.\nLeverage AI for resource forecasting, strategic prioritization, demand scoring, and executive insights.\nCollaborate with platform teams to incorporate intelligent automation into business processes.\nDefine AI adoption frameworks and measurable business outcomes.\nEnsure AI initiatives align with governance, compliance, and responsible AI principles.\nPartner with executive stakeholders, PMOs, finance teams, and business leaders to define priorities and success criteria.\nFacilitate workshops, roadmap discussions, and governance reviews.\nDefine portfolio governance processes and reporting frameworks.\nCreate executive-level reporting and communicate product performance and business outcomes.\nManage stakeholder expectations and drive alignment across business and technology teams.\nAct as the primary point of contact for SPM product strategy and platform enhancements.\nWork closely with architects, developers, platform administrators, and QA teams to deliver high-quality solutions.\nManage product backlogs, user stories, acceptance criteria, and sprint priorities.\nSupport Agile delivery processes including sprint planning, reviews, retrospectives, and release planning.\nEnsure delivered solutions meet business, operational, and compliance requirements.\nDrive continuous improvement and platform optimization initiatives.\nMonitor product adoption, user feedback, and business value realization.\nExpertise You'll Bring:\nBachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.\n8-12 years of experience in Product Management, Product Ownership, or Enterprise Platform Management roles.\nProven experience managing ServiceNow Strategic Portfolio Management (SPM) implementations and enhancements.\nStrong understanding of ServiceNow platform architecture, workflows, integrations, reporting, and automation capabilities.\nExperience managing product roadmaps, product strategies, and stakeholder expectations.\nDeep expertise in Demand Management, Project Management, Program Management, and Portfolio Management processes.\nStrong understanding of Resource Management, Financial Management, and Strategic Planning within ServiceNow SPM.\nExperience with Objectives & Key Results (OKRs), portfolio governance, and enterprise planning frameworks.\nKnowledge of Agile Development, Enterprise Agile Planning, PI Planning, and backlog management practices.\nExperience with Performance Analytics, executive dashboards, KPI reporting, and business insights generation.\nUnderstanding of ServiceNow SPM data models, tables, workspace experiences, and platform governance.\nStrong analytical thinking and problem-solving skills.\nExcellent communication, facilitation, presentation, and executive stakeholder management skills.\nAbility to balance business priorities with technical platform capabilities.\nExperience working with cross-functional global teams.\nStrong knowledge of enterprise transformation, PMO governance, and portfolio optimization initiatives.\nExperience leveraging Generative AI, Now Assist, Predictive Intelligence, and Agentic AI capabilities.\nAbility to identify AI-driven opportunities across portfolio and project management processes.\nKnowledge of AI governance, responsible AI, and enterprise AI adoption strategies.\nExperience measuring and demonstrating business value from AI implementations.\nUnderstanding of intelligent automation and data-driven decision-making frameworks.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":8843,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-18T06:19:37Z"},{"event":"close","at":"2026-10-18T13:09:05Z"},{"event":"reopen","at":"2026-10-18T23:01:53Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.772,"p_room":0.6,"age_days":44,"expected_fill_days":47,"reasons":["conf:3","velocity","win:late","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-technical-product-manager-servicenow-spm-ai","json_url":"https://alion.io/job/persistent-systems-technical-product-manager-servicenow-spm-ai.json","meta":{"generated_at":"2026-10-26T02:17:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-technical-product-manager-servicenow-spm-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-technical-product-manager-servicenow-spm-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-technical-product-manager-servicenow-spm-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-technical-product-manager-servicenow-spm-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-technical-product-manager-servicenow-spm-ai"}]}