{"id":2778813,"url":"https://alion.io/job/persistent-systems-technical-support-engineer-poland","title":"Technical Support Engineer - POLAND","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Databricks","optional":false},{"name":"Db2","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T07:34:14Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T10:44:57Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Recruiter POC: \nAbout Position and details:\nRole: Technical Support Engineer\nLocation: Krakow, Poland\nMode: Hybrid\nExperience: 3 to 10 years\nJob Type: Permanent role\nYour Role and Responsibilities:\nAs a Technical Support Professional, you will gain experience in a customer-facing capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.\nThe Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of support, development, and service processes and deliveries. Knowledge of other business procedures and professional training in mediation or conflict resolution will be taught.\nYour primary responsibilities include:\nDirect Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.\nStrong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.\nBusiness Networking Experience: In-depth experience and understanding of OEM support organizations, facilitating effective networking and collaboration.\nExcellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.\nExcellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.\nLanguage Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.\nRequired Professional and Technical Expertise\n3+ years of experience in a customer support environment\nAble to diagnose/troubleshoot problems ranging from code defects, configuration issues, or performance\nPossess strong English verbal and written communication skills\nMust be highly motivated, eager to learn and have a passion for supporting great products\nComfort in linux/unix and windows operating systems\nPreferred Professional and Technical Expertise\nKnowledge of or experience using cloud software such as AWS, AZURE, IBM CLOUD\nKnowledge of or experience with containers\nWorking knowledge of databases such as DB2, SQL Server, Oracle, Databricks, Snowflake\nWorking knowledge of browser communication and extensions (Chrome, Firefox, Safari)\nAbility to analyze system output logs, traces, and dumps\nKnowledge of customer relationship management tools such as CSP and/or Salesforce\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent - persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":4181,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T10:44:57Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.664,"p_room":0.55,"age_days":22,"expected_fill_days":21,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-17T13:26:17Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-technical-support-engineer-poland","json_url":"https://alion.io/job/persistent-systems-technical-support-engineer-poland.json","meta":{"generated_at":"2026-10-17T13:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-technical-support-engineer-poland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-technical-support-engineer-poland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-technical-support-engineer-poland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-technical-support-engineer-poland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-technical-support-engineer-poland"}]}