{"id":2796821,"url":"https://alion.io/job/persistent-systems-uem-support-specialist","title":"UEM Support Specialist","company":{"id":59479,"name":"Persistent Systems","domain":"persistent.com","url":"https://alion.io/company/persistent-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-05T06:31:47Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T03:00:12Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Persistent\nWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.\nOur disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.\nAbout Position:\nWe are seeking an experienced UEM Support Specialist to provide Level 2 support for enterprise mobility solutions across Android and iOS environments. The role is responsible for troubleshooting device enrollment, application deployment, compliance, configuration, and device management issues within VMware Workspace ONE UEM. The ideal candidate will possess strong expertise in mobile device management, Android Enterprise, Apple device enrollment models, and Workspace ONE administration, while delivering exceptional support to end users and business stakeholders.\nRole: Workspace ONE UEM Mobile Support Engineer\nLocation: Pune\nExperience: 8 to 12 Years\nJob Type: Full-Time Employment\nWhat You'll Do:\nProvide Level 2 technical support for Android and iOS/iPadOS devices managed through Workspace ONE UEM.\nTroubleshoot device enrollment and registration issues, including initial enrollment failures and re-enrollment challenges.\nSupport both corporate-owned and personally owned mobile device enrollment and management scenarios.\nInvestigate and resolve Android Enterprise enrollment, configuration, and device management issues.\nTroubleshoot Apple iOS/iPadOS enrollment, compliance, and device management challenges.\nAnalyze issues related to Workspace ONE Intelligent Hub and managed device services.\nReview and resolve problems involving device profiles, configuration deployment, and policy enforcement.\nMonitor device compliance status and validate compliance policy implementation.\nTroubleshoot managed application installation, deployment, update, and removal failures.\nInvestigate device synchronization, check-in issues, and mobile connectivity challenges.\nSupport user and device assignment activities across Workspace ONE environments.\nTroubleshoot authentication and access-related issues during enrollment processes.\nExecute and validate device management commands and administrative actions.\nPerform log analysis and collect diagnostic information for advanced troubleshooting and escalation activities.\nIdentify root causes of issues related to devices, user accounts, enrollment configurations, applications, network services, or Workspace ONE platform configurations.\nDocument troubleshooting activities, findings, resolutions, and recommendations in ticketing systems.\nEscalate complex platform, infrastructure, and configuration-related issues to L3 engineering teams with complete diagnostic evidence.\nFollow established operational procedures, SLA commitments, and support processes.\nCommunicate effectively with end users, customers, and technical teams throughout the support lifecycle.\nContribute to knowledge management initiatives by creating and updating troubleshooting documentation.\nExpertise You'll Bring:\n8-12 years of experience in Enterprise Mobility Management (EMM), Unified Endpoint Management (UEM), Mobile Device Management (MDM), or endpoint support environments.\nStrong hands-on experience supporting Android Enterprise and Apple iOS/iPadOS devices within Workspace ONE UEM.\nExperience managing both corporate-owned and personally owned (BYOD) mobile devices.\nStrong understanding of Android Enterprise enrollment and management models, including Work Profile, Corporate-Owned Devices, Fully Managed Devices, Corporate-Owned Devices with Work Profile (COPE).\nExperience supporting Apple device management scenarios, including User-Initiated Enrollment, Corporate-Owned Supervised Devices, Automated Device Enrollment (ADE).\nProficiency using the Workspace ONE UEM administrative console for day-to-day support activities.\nExperience reviewing device and user records, enrollment status, compliance status, profiles, applications, and device event logs.\nStrong understanding of Workspace ONE Intelligent Hub functionality and troubleshooting.\nAbility to differentiate between issues resolvable through standard L2 support and those requiring escalation.\nKnowledge of mobile security, compliance policies, and endpoint management best practices.\nExperience with incident management, service request fulfillment, and SLA-driven support models.\nFamiliarity with ticketing systems and IT service management processes.\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent verbal and written communication skills.\nAbility to explain technical concepts clearly to both technical and non-technical users.\nStrong documentation skills and attention to detail.\nBenefits:\nCompetitive salary and benefits package\nCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications\nOpportunity to work with cutting-edge technologies\nEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awards\nAnnual health check-ups\nInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents\nValues-Driven, People-Centric & Inclusive Work Environment:\nPersistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.\nWe support hybrid work and flexible hours to fit diverse lifestyles.\nOur office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.\nIf you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment\nLet's unleash your full potential at Persistent -persistent.com/careers\n\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"","description_format":"text","description_chars":7206,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Artificial Intelligence","Health Care","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-17T23:44:40Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.9,"age_days":12,"expected_fill_days":26,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-10-18T04:48:58Z"},"pay":null,"html_url":"https://alion.io/job/persistent-systems-uem-support-specialist","json_url":"https://alion.io/job/persistent-systems-uem-support-specialist.json","meta":{"generated_at":"2026-10-18T04:48:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59479},"rest":"https://alion.io/mcp/rest/get_company?id=59479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersistent-systems-uem-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersistent-systems-uem-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersistent-systems-uem-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persistent-systems-uem-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersistent-systems-uem-support-specialist"}]}