{"id":2012489,"url":"https://alion.io/job/persona-customer-operations-manager","title":"Customer Operations Manager","company":{"id":171989,"name":"Persona","domain":"withpersona.com","url":"https://alion.io/company/persona-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-09T00:13:14Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T07:36:38Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":96},"description":"Join our team as the first Customer Operations Manager for our Post-Sales team. In this role, you will partner closely with Post-Sales Leadership to develop, maintain, and scale our customer success strategy. You will have the opportunity to influence decision-making on core Post-Sales initiatives and help define the foundations of success for a highly efficient organization. Your focus will be on creating scale within our customer-facing teams by optimizing existing processes, innovating how we use our go-to-market tools, and providing structured programs to drive the highest impact for our customers.\nMissions\nPartner closely with Post-Sales Leadership to develop, maintain, and scale the customer success strategy.\nDefine and implement lifecycle processes in conjunction with Post-Sales leadership to support customer outcomes and drive business growth.\nResearch, evaluate, recommend, and implement tools that increase efficiency of the Post-Sales team.\nProfil recherché\n - If you love applying your expertise to develop holistic organizational strategy, drive scalability through process, and work cross-functionally to tackle new challenges, this is the perfect role for you. Come help us build a world-class Post-Sales Organization!- You’re able to tell a story with data that creates a compelling narrative for business stakeholders\n- You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)\n- Direct experience in a Customer Success or Solutions Engineering role is a plus\n- You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices\n- A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company\n- You have a track record of success contributing to strategic improvements, advocating for them internally, and managing their end-to-end deployment\n- You operate well in fast-paced environments and are able to prioritize initiatives and excel under ambiguity\n- You’re collaborative; cross-functional work excites you, and you’re able to coordinate projects across multiple stakeholders\n- You have strong attention to detail and excellent written and verbal communication skills","description_format":"text","description_chars":2247,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-10-07T13:05:31Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.28,"age_days":96,"expected_fill_days":44,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/persona-customer-operations-manager","json_url":"https://alion.io/job/persona-customer-operations-manager.json","meta":{"generated_at":"2026-10-13T10:30:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171989},"rest":"https://alion.io/mcp/rest/get_company?id=171989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersona-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersona-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersona-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persona-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersona-customer-operations-manager"}]}