{"id":1987412,"url":"https://alion.io/job/persona-staff-technical-support-installation-technician","title":"Technical Support & Installation Technician","company":{"id":3880590,"name":"Persona Staff","domain":"personastaff.co.za","url":"https://alion.io/company/persona-staff","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":46,"open_postings":32,"ghost_share":0.781,"stale_share":0,"repost_share":0.781,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"ACT","optional":false},{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MQTT","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-07T03:18:02Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T17:03:12Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":19},"description":"Requirements:Matric (Grade 12).\nIT or electronics qualification such as CompTIA A+ / Network+, N+ or a relevant National Diploma.\nAt least 2 years in IT support, field service or systems installation.\nValid South African driver's licence (Code B / EB) and willingness to travel to client sites.\nExperience with weighbridges, industrial scales, access control or security systems (advantageous).\nCCNA or equivalent networking certification (advantageous).\nExposure to industrial automation, PLCs or telemetry (advantageous).\nExperience in mining, agriculture, waste management or logistics environments (advantageous).\n Technical Competencies:Windows 10/11 and Windows Server install, users, services, Event Viewer, firewall.\nGroup Policy, Active Directory basics (advantageous).\nTCP/IP, subnetting, static IP / DHCP, DNS, port testing, basic router configuration.\nVLANs, VPN setup, Teltonika RutOS, Wi-Fi bridges (advantageous).\nRS-232 / RS-485 wiring, COM port settings, USB-serial adapters.\nExperience with common weight indicator brands and protocols (advantageous).\nRelay principles (NO / NC, coil voltages), multimeter use.\nModbus TCP / RTU, PLC basics (advantageous).\nInstall SQL Server / PostgreSQL, backup and restore.\nBasic SQL queries for troubleshooting (advantageous).\nIIS sites and app pools, Windows services.\n.NET hosting, log configuration (advantageous).\nDriver install, network printing, thermal printer setup.\nPrinter command languages (ESC/POS) (advantageous).\nTeamViewer (attended and unattended), remote troubleshooting discipline.\nRDP, AnyDesk (advantageous).\nUnderstanding of sensors, gateways and SIM / APN connectivity.\nMQTT, IoT platforms (advantageous).\n Responsibilities:Respond to support calls and tickets within SLA timeframes; diagnose and resolve faults remotely where possible.\nVerify communication between the weight indicator and the W8 software (serial RS-232/RS-485, USB-serial, serial-to-Ethernet converters, TCP/IP indicators).\nCheck weight readings, stability and zeroing against the indicator display; identify whether a fault is software, communication or scale hardware.\nLiaise with the client's scale / calibration service provider for load cell and calibration issues (calibration itself is not performed by company).\nCheck database health, backups and disk space on the weighbridge server; restore configuration where needed.\nApply software updates and patches according to the release process.\nInstall, configure and maintain bin level / weight sensors, gateways and telemetry devices.\nVerify sensor data is reaching the platform (MQTT / HTTP), check signal strength, SIM / APN and power supply.\nSet up and test alert thresholds and notifications (W8Alert).\nInvestigate missing, stale or abnormal readings and replace or re-commission faulty devices.\nConduct pre-installation site surveys (network, power, cabling, PC specifications, indicator model, printer, boom / traffic light requirements).\nInstall and configure server and client components: Windows prerequisites, .NET runtime, IIS, database server (SQL Server / PostgreSQL) and W8 applications.\nActivate licences, configure stations, and connect indicators, cameras, relays and printers.\nPerform end-to-end test weighings (in / out, tickets printed, data saved, reports produced).\nTrain operators and site supervisors on day-to-day use.\nComplete the Site Installation Checklist (Appendix A) and obtain client sign-off.\nPerform remote installations over TeamViewer where the client has local hands available for physical connections.\nConfigure and test relay / I/O boards controlling boom gates, traffic lights, sirens and barriers (W8Switch / W8Link).\nSet up network relay modules and Modbus TCP devices, including Teltonika routers with digital I/O.\nVerify relay wiring logic (NO / NC, pulse vs latched, timing) and test each output against the expected site sequence.\nRead and interpret basic wiring diagrams; mains-voltage wiring must be done by a qualified electrician.\nInstall and configure ticket / docket printers: thermal receipt printers, dot-matrix and A4 network or USB printers.\nInstall the correct drivers, set paper size, margins and default printer per station.\nConfigure and test docket layouts (W8Form) and confirm tickets print correctly on first and copy pages.\nResolve print spooler, driver and network printing (port 9100) issues.\nConfigure W8 system settings: sites, stations, products, customers, hauliers, vehicles, tariffs and users / roles.\nSet up ANPR cameras (W8Scan) and camera snapshots on weighings.\nConfigure integrations and data exports (W8Link / API) in conjunction with development.\nRecord every site's configuration in the site file so any team member can support it.\nLog every call, session and site visit in the support system with the fault, cause and resolution.\nEscalate software defects to development with clear reproduction steps, logs and screenshots.\nKeep site files, network maps, installation checklists and remote access details up to date.\nContribute to a shared knowledge base of known faults and fixes.\nTo apply, please send your CV with your salary expectations to  note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. \nPersona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.","description_format":"text","description_chars":5795,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-07T03:18:02Z"},{"event":"close","at":"2026-10-07T08:25:38Z"},{"event":"reopen","at":"2026-10-08T19:17:15Z"},{"event":"close","at":"2026-10-09T09:12:44Z"},{"event":"reopen","at":"2026-10-10T21:19:27Z"},{"event":"close","at":"2026-10-11T09:21:43Z"},{"event":"reopen","at":"2026-10-12T20:14:05Z"},{"event":"close","at":"2026-10-13T05:20:30Z"},{"event":"reopen","at":"2026-10-14T17:03:12Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.209,"p_room":0.55,"age_days":19,"expected_fill_days":14,"reasons":["seen:11","repost:4","stale_co","velocity","ghost","win:tail","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/persona-staff-technical-support-installation-technician","json_url":"https://alion.io/job/persona-staff-technical-support-installation-technician.json","meta":{"generated_at":"2026-10-26T18:45:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880590},"rest":"https://alion.io/mcp/rest/get_company?id=3880590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersona-staff-technical-support-installation-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersona-staff-technical-support-installation-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersona-staff-technical-support-installation-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persona-staff-technical-support-installation-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersona-staff-technical-support-installation-technician"}]}