{"id":1859298,"url":"https://alion.io/job/personal-banking-contact-center-specialist","title":"Contact Center Specialist","company":{"id":2295864,"name":"BankEasy","domain":"bankeasy.com","url":"https://alion.io/company/bankeasy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-04T20:44:18Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Job Description:\nThis person isresponsible forresponding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures,and service quality standards.This person acts as a support for all staff regardingbank operations areas or topics.\nQualifications: This person shouldhave an associate'sdegree plus two years of experience in a related field or the equivalent. This person must display excellent oral and writtencommunication skills and have the ability towork independentlyand as a team.This personmust have proven customer service, judgment,and organizational skillsandmust possessexcellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.\nPrinciple Responsibilities:\nRespond to customer phone inquiries regardinga full range of customer transactions and banking products, services,and onlinebanking.\n\nEnsure customer confidentiality.\n\nSeek opportunities to retain, expand,and attract customer relationships. Assess customer needs and make recommendations regardingoptions available.\n\nAdhere to establishedpolicies and procedures regarding appropriate resolutionof customer complaints.\n\nDemonstrate effective decision making in determiningcorrections, fee waivers,and refunds,and in appropriate methods/solutionsto meetingcustomers’needs.\n\nInform Management of irregular or recurring problems and suggest improvements to better the service provided bytheCall Center.\n\nBe responsible forpromoting the bank’s philosophy of excellent customer service.\n\nAttend all meetings and any other required meetings and/or developmental training deemednecessary by the Call Center Supervisor.\n\nAct in accordance withFBTpolicies and procedures as set forth inthe employee handbook.\n\nAdhere to compliance procedures and participatein required compliance training.\n\nCompensation Grade\nHourly Grade 4First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email .","description_format":"text","description_chars":2515,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-04T20:30:31Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.67,"p_room":0.36,"age_days":40,"expected_fill_days":26,"reasons":["conf:10","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/personal-banking-contact-center-specialist","json_url":"https://alion.io/job/personal-banking-contact-center-specialist.json","meta":{"generated_at":"2026-11-05T05:38:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2295864},"rest":"https://alion.io/mcp/rest/get_company?id=2295864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersonal-banking-contact-center-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersonal-banking-contact-center-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersonal-banking-contact-center-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/personal-banking-contact-center-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersonal-banking-contact-center-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1859298}},{"tool":"search_jobs","arguments":{"company":"bankeasy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1859298},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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