{"id":3173910,"url":"https://alion.io/job/persuit-senior-program-manager-customer-experience","title":"Senior Program Manager, Customer Experience","company":{"id":47095,"name":"Persuit","domain":"persuit.com","url":"https://alion.io/company/persuit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":142500,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:22:35Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T17:17:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About PERSUIT\nPERSUIT is a legal spend management platform that helps the world's largest organizations bring transparency, efficiency, and control to how they manage outside counsel. Following our merger with Apperio, we cover the full lifecycle of legal spend, from sourcing outside counsel to real-time spend visibility and e-billing. Our Customer Experience team turns complex enterprise implementations into long-term partnerships. We move fast, hold ourselves to a high standard, and care about the outcomes we deliver.\nThe Role\nOur clients increasingly invest in professional services to deliver larger, more complex programs, and we are creating this role to lead them. As Senior Program Manager, you will own the end-to-end delivery of 2-4 concurrent strategic programs for Fortune 100 and Fortune 500 clients, each spanning multiple workstreams and a broad group of client, law firm, and internal stakeholders, often with competing priorities. You will be the single point of accountability for scope, schedule, governance, and risk.\nThis is a player-coach role. Alongside your own programs, you will raise the standard of program management across the team by coaching Onboarding Managers and building the playbooks that make our delivery consistent and scalable. It suits someone equally comfortable presenting to a steering committee and untangling a messy dependency log.\nKey Responsibilities\nProgram Delivery: Lead your strategic programs from Sales handover through go-live and transition to Customer Success, delivering against the Statement of Work on time, on budget, and in scope.\nProgram Governance: Run steering committees and executive reporting, and keep clear decision and change logs so everyone knows what was agreed, when, and why.\nRisk and Issue Management: Anticipate risks and dependencies before they become issues, keep risk and issue logs current, and escalate to the right people early.\nTechnical Discovery and Integrations: Lead requirements gathering with Solutions Architects and engineers, and oversee configuration, data migration, and integrations with client e-billing and AP systems.\nGo-Live Readiness: Define go-live criteria and UAT standards, and manage cutover so clients launch with confidence.\nScope: Manage change control against the SOW, flag out-of-scope requests early, and support SOW drafting for new work.\nAdoption and Value: Drive client adoption and change management so programs deliver measurable value, not just a completed project plan.\nStakeholder Management: Work across client legal, procurement, finance, and IT teams, their consultants and vendors, and our internal teams, and feed implementation insights to Product and Engineering.\nCoaching and Process: Develop Onboarding Managers through coaching and program reviews, leading by expertise rather than line management. Build and improve playbooks for governance, change control, risk, and reporting.\nRequirements\nExperience & Qualifications\n8+ years of client-facing program or project management experience in enterprise SaaS implementations, including technical discovery, integrations, and data migration\nA track record of building or significantly improving program management processes\nExperience working to Statements of Work and holding a clear scope line with clients\nExperience running committee-led governance and managing executive stakeholders at Fortune 500 or equivalent organizations\nSkilled at setting direction for stakeholders who may not yet know what they need, managing expectations, and pushing back when needed\nClear communicator who can translate complexity for technical and non-technical audiences\nExperience managing programs that need significant internal coordination across Product, Engineering, and go-to-market teams\nConfident using program management software and AI tools to work efficiently and scale delivery\nYou Might Be a Great Fit If You Have Experience In\nLegal technology, legal operations, or legal spend management\nHolding a PMP, PgMP, PRINCE2, or similar certification (a plus, not a requirement)\nE-billing, AP, or procurement systems (such as Coupa or SAP Ariba), particularly for financial services or other regulated clients\nA high-growth SaaS company where processes are still being built\nBuilding governance playbooks, delivery templates, or enablement resources used across a team\nLocation, Travel and Work Authorization\nThis role is remote and open to U.S.-based candidates only, with a strong preference for New York. You will work closely with colleagues in London and across U.S. time zones. Expect up to 20% travel to client sites for discovery, steering committees, and go-live.\nCandidates must have current, valid work authorization in the country where the role is based. Unfortunately, we are not able to provide sponsorship for visas or work permits at this time.\nCompensation\nThe base salary for this position is between $142,500 - $150,000.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nTraining & Development\nWellness Resources\nWe're AI-friendly - feel free to use tools like ChatGPT during your prep - but we ask that your interview responses and work samples reflect your own thinking.","description_format":"text","description_chars":5290,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-23T19:22:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/persuit-senior-program-manager-customer-experience","json_url":"https://alion.io/job/persuit-senior-program-manager-customer-experience.json","meta":{"generated_at":"2026-10-25T19:48:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47095},"rest":"https://alion.io/mcp/rest/get_company?id=47095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpersuit-senior-program-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpersuit-senior-program-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpersuit-senior-program-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/persuit-senior-program-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpersuit-senior-program-manager-customer-experience"}]}