{"id":4279828,"url":"https://alion.io/job/perts-customer-service-executive","title":"Customer Service Executive","company":{"id":2333253,"name":"PERTS","domain":"perts.net","url":"https://alion.io/company/perts","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":350000,"currency":"INR","period":"year","gross":true,"usd_annual":3733},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T18:42:54Z","employer_posted_date":null,"last_verified_at":"2026-11-13T18:42:54Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Customer Support Executive – Voice / Chat / Blended ProcessJob Location: Sector V, Kolkata, West Bengal\nJob Type: Full-Time | Work from Office\nSalary: ₹15,000 – ₹20,000 per month (In-hand)\nJob DescriptionWe are hiring enthusiastic and customer-oriented Customer Support Executives for Voice, Chat and Blended processes, including E-commerce Customer Service.\nCandidates with excellent English communication skills and a willingness to work in a dynamic customer service environment are encouraged to apply.\nKey ResponsibilitiesHandle customer queries through Voice, Chat or Blended channels.\nAssist customers with E-commerce-related queries, orders, deliveries, returns and refunds.\nProvide accurate information and effective solutions to customer concerns.\nMaintain professional communication and ensure customer satisfaction.\nFollow company guidelines and achieve assigned performance targets.\nEligibility CriteriaBoth Freshers and Experienced candidates are eligible.\nMust be fluent in English (spoken and written).\nGood communication and interpersonal skills.\nBasic computer knowledge.\nMust be comfortable working in rotational shifts.\nImmediate joiners preferred.\nSalary & BenefitsIn-hand Salary: ₹15,000 – ₹20,000 per month.\n6 Days Working with 1 Rotational Weekly Off.\nRotational Shifts.\nPick-up and Drop Facility during odd hours.\nPF Benefits.\nMedical Insurance.\nGratuity Benefits.\nJob DetailsWork Location: Sector V, Kolkata.\nWork Mode: Work from Office.\nProcess: E-commerce Customer Service.\nProcess Type: Voice / Chat / Blended.\nInterested candidates can apply immediately. 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