{"id":2084261,"url":"https://alion.io/job/perunhr-customer-service-representative-remote","title":"Customer Service Representative – Remote","company":{"id":3910642,"name":"PerunHR","domain":"perunhr.com","url":"https://alion.io/company/perunhr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T08:17:51Z","employer_posted_date":null,"last_verified_at":"2026-10-08T08:17:51Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Descriptionhe Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Company. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with company.\nThis is a remote only position, access to a stable, high-speed internet connection is required.\n\nContact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).\n\nMay interact with vehicle owners via phone to help in the release of vehicles.\n\nMay interact with Insurance Companies to help expedite the vehicle clearing process.\n\nAnswer and place calls (High volume) in an efficient and professional manner.\n\nMeasured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)\n\nQuality driven - Focusing on a \"1st call resolution\".\n\nFile quality --any work done on a specific file (lot) -- accuracy, and time in process.\n\nOther remote tasks as assigned or needed by the business such as, but not limited to, working escalated files, and assisting other teams.\n\nUse company resources to gather information and offer solutions to meet customer needs.\n\nUpdate lot (vehicle) notes in the system\n\nOther duties as assigned.\n\nRequired Skills and Experience\nOne year of office support experience in a customer service role preferred\n\nExcellent customer service skills and attitude\n\nExcellent written and verbal communication skills\n\nComputer proficiency - MS Suite\n\nTyping speed 45WPM\n\nProfessional appearance\n\nAbility to multi-task, prioritize, and manage time in a fast-paced environment\n\nBilingual skills preferred\n\nOccasional overtime as needed\n\nRequirements\nOne year of office support experience in a customer service role preferred\n\nExcellent customer service skills and attitude\n\nExcellent written and verbal communication skills\n\nComputer proficiency - MS Suite\n\nTyping speed 45WPM\n\nProfessional appearance\n\nAbility to multi-task, prioritize, and manage time in a fast-paced environment\n\nBilingual skills preferred\n\nOccasional overtime as needed\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2304,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T11:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["seen:3","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/perunhr-customer-service-representative-remote","json_url":"https://alion.io/job/perunhr-customer-service-representative-remote.json","meta":{"generated_at":"2026-10-12T19:28:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31597,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3910642},"rest":"https://alion.io/mcp/rest/get_company?id=3910642"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperunhr-customer-service-representative-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperunhr-customer-service-representative-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperunhr-customer-service-representative-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/perunhr-customer-service-representative-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperunhr-customer-service-representative-remote"}]}