{"id":1875465,"url":"https://alion.io/job/pesapal-it-support-officer","title":"IT Support Officer","company":{"id":57591,"name":"Pesapal","domain":"pesapal.com","url":"https://alion.io/company/pesapal","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-16T00:00:00Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"About Pesapal: \n\nPesapal is the leading payment services company with localknow-howin building payments and business tools for Africa. Since 2009,Pesapal has empowered tens of thousands of African businesses and entrepreneurs to collectpayments online and in person via mobile phones, cards, and bank transfers, backed by popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, and APIs. \n\nWe support growth for everyday businesses across Africa, providing a secure, convenient, and effortless tech-enabled infrastructure tailored to enable them to thrive and deliver seamless payment experiences for their consumers. We are on track to connect a million African businesses to digital payments, e-commerce, and the global financial system by 2030. \n\nJob Summary \n\nThe IT Support Officer is responsible for providing timely technical support to internal teams and ensuring the smooth operation, availability, and security of IT systems, devices, and network infrastructure. \n\nThe role also supports the installation, configuration, maintenance, and troubleshooting of POS machines, assists with system integrations between payment platforms and merchant systems to ensure reliable transaction processing and business continuity. \n\nWorking closely with internal teams, merchants, and service providers, the IT Officer plays a key role in minimizing downtime and enhancing user experience. \n\nWhat Success Looks Like at Pesapal: \n\nSolve for our customer: Provide timely and effective IT support that enables internal teams and customers to work efficiently and reliably. \nDeliver Exceptional Results: Keep IT systems, devices, networks, POS machines operational, secure, and well maintained while minimizing downtime and supporting business continuity. \nTogether we do great Work: Work collaboratively with internal teams, customers, and service providers to resolve issues and support business and technology needs. \nOwn our Outcomes: Take ownership of IT issues through to resolution, maintain proper documentation, proactively address recurring problems, and escalate critical risks appropriately. \n\nKey Responsibilities: \n\n1. Internal User Support & IT Asset Management \n\nFirst point of contact for all business customers and merchants. \nAnalyse and respond appropriately to queries from customers/merchants via telephone and e-mail, working towards an appropriate solution \nAttend to all tickets raised by customers, providing timely and innovative solutions to service issues. \nMaintain a strong command of customer service policies and ensure a positive customer experience. \n\n2. POS, Integrations & Forecourt Systems Support \n\nTroubleshoot and resolve POS device faults, connectivity issues, and transaction failures to minimize merchant downtime. \nProvide first-line technical support for payment system integrations between Pesapal platforms and merchant systems, including basic testing and issue diagnosis. \nCoordinate with product, engineering teams and third-party vendors to escalate and resolve complex integration or system issues. \nSupport go-lives, upgrades and configuration changes for merchant payment solutions to ensure smooth adoption and usage. \nProvide technical support for forecourt management systems, including monitoring system performance and resolving transaction or synchronization issues. \nMaintain accurate records of deployments, incidents, resolutions and system changes related to merchant technology support. \nFollow up with merchants to confirm issue resolution and ensure a positive technical support experience. \n\n3. IT Systems & Network Management \n\nMonitor, maintain, and ensure uptime of internal IT systems, servers, and network infrastructure. \nTroubleshoot hardware, software, and connectivity issues for employees. \nPerform preventive maintenance and routine system health checks to minimize disruptions. \nInstall, configure, and update internal software and tools in line with IT policies. \nEscalate complex system or network issues to the IT Manager or vendors for timely resolution. \nEnsure systems comply with security standards, including access controls and updates. \nMaintain logs and documentation of incidents, maintenance activities, and system changes. \n\n4. IT Reporting & Documentation \n\nPrepare, monitor and utilise the IT Budget to support effective performance of IT Service Management Activities. \nDevelop training manuals and troubleshooting guides to assist both staff and end users in interacting properly with hardware and software. \nPrepare weekly, monthly, and quarterly IT reports \nMonitor CCTV and report any incidents. \n\nEducation/Experience Needed: \n\nDiploma or bachelor's degree in computer science, IT or a related course \nAt least 2 years' experience as an IT Support or similar position. \nFamiliarity with POS integrations is an added advantage \n\nSkills & Competencies Needed: \n\nGood trouble shooting skills \nKnowledge of Microsoft Office 365 tenant administration \nHardware and software knowledge of Windows, Macos and Linux \nAble to configure and maintain network configurations including firewalls and switches. \nExcellent organizational skills with the ability to manage multiple priorities and deadlines. \nHigh level of integrity, confidentiality, attention to detail, and professionalism. \n\nWhy Join Us? \n\nInnovative Environment: Opportunity to work on cutting-edge financial technology products and services \n\nProfessional Growth: Access to opportunities for skill development, training, and career advancement. We believe in investing in our people and helping them reach their full potential. \n\nImpactful Work: Be part of a passionate team transforming the African financial Landscape \n\nDynamic Work Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures. \n\nEquity & Inclusion Statement \n\nPesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success. \n\n*Due to the volume of applications received, only short-listed candidates shall be contacted\n\n<","description_format":"text","description_chars":6279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-04T22:05:36Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.637,"p_room":0.36,"age_days":41,"expected_fill_days":26,"reasons":["seen:41","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/pesapal-it-support-officer","json_url":"https://alion.io/job/pesapal-it-support-officer.json","meta":{"generated_at":"2026-10-27T09:19:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57591},"rest":"https://alion.io/mcp/rest/get_company?id=57591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpesapal-it-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpesapal-it-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpesapal-it-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pesapal-it-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpesapal-it-support-officer"}]}