{"id":3074508,"url":"https://alion.io/job/peterbrooke-chocolatier-general-manager","title":"General Manager","company":{"id":2192007,"name":"Peterbrooke Chocolatier","domain":"peterbrooke.com","url":"https://alion.io/company/peterbrooke","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ponte Vedra Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":140000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2117},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T10:24:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T07:40:16Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"General Manager - Peterbrooke Chocolatier\nTitle: General Manager\nPosition: Full Time\nLocation: Peterbrooke Chocolatier Store- Ponte Vedra\nPosition Summary\nThe General Manager is responsible for overseeing all aspects of daily store operations, ensuring exceptional customer service, maximizing sales and profitability, maintaining Peterbrooke's brand standards, and leading a high-performing team. This role combines retail management, team leadership, inventory control, and customer engagement to create an outstanding shopping experience.\nKey Responsibilities\nStore Operations\nManage the day-to-day operations of the chocolate retail store.\nEnsure compliance with company policies, health regulations, and food safety standards.\nMaintain store cleanliness, organization, and visual merchandising standards.\nOpen and close the store according to established procedures.\nMonitor cash handling, deposits, and point-of-sale operations.\nSales & Business Performance\nAchieve sales goals and profitability targets.\nAnalyze sales reports and identify opportunities for growth.\nDevelop and implement local marketing and promotional initiatives.\nBuild relationships with local businesses and community organizations to increase sales.\nDrive seasonal and holiday sales campaigns.\nTeam Leadership\nRecruit, hire, train, and develop store employees.\nCreate work schedules and manage labor costs.\nConduct performance evaluations and provide coaching.\nFoster a positive, customer-focused work environment.\nAddress employee concerns and maintain team morale.\nCustomer Service\nDeliver exceptional customer experiences consistent with the Peterbrooke brand.\nResolve customer complaints professionally and promptly.\nEnsure staff members provide knowledgeable product recommendations.\nPromote customer loyalty and repeat business.\nInventory & Product Management\nMonitor inventory levels and place product orders.\nMinimize waste and product loss.\nEnsure proper storage and handling of chocolate and confectionery products.\nConduct regular inventory counts and reconcile discrepancies.\nQualifications\nRequired\nHigh school diploma or equivalent.\n3-5 years of retail management experience.\nProven leadership and team management skills.\nStrong customer service orientation.\nExperience with inventory management and cash handling.\nExcellent communication and organizational skills.\nAbility to work flexible schedules, including weekends and holidays.\nSkills & Competencies\nLeadership and team development\nSales management\nCustomer relationship management\nProblem-solving and decision-making\nFinancial and business acumen\nTime management and multitasking\nInventory and operational management\nPhysical Requirements\nAbility to stand for extended periods.\nAbility to lift up to 40-50 pounds.\nAbility to work in a retail environment with frequent customer interaction.\nCompensation & Benefits\nCompetitive salary\nPerformance-based bonuses (if applicable)\nEmployee discounts\nPaid time off\nHealth \nPeterbrooke Chocolatier is an Equal Opportunity Employer and welcomes applicants from diverse 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