{"id":1834863,"url":"https://alion.io/job/petermac-coordinator-volunteer-services","title":"Coordinator Volunteer Services","company":{"id":1840816,"name":"Petermac","domain":"petermac.org","url":"https://alion.io/company/petermac-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":85597,"currency":"AUD","period":"year","gross":null,"usd_annual":59555},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-11T15:31:57Z","board_verified":false,"closed_at":"2026-10-11T15:31:57Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Coordinator, Volunteers Service\n\nOngoing, Full Time role - 80 hours per fortnight with a monthly ADO\n\nParkville location, with multiple public transport options available\n\nUp to $85,597 (pro-rata for part time) + salary packaging + super + five weeks annual leave\nThe Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.\nAbout the team\nVolunteer Services plays an important role in enhancing the experience of patients, families and carers across Peter Mac. The team works closely with volunteers, staff and community partners to create meaningful opportunities for people to contribute to the care environment while supporting the organisation's commitment to person-centred care, inclusion and community engagement.\nAbout the role\nThe Coordinator, Volunteer Services plays a key role in supporting and developing Peter Mac’s volunteer program.\nYou will coordinate day-to-day operations, recruit, onboard and support volunteers, and contribute to the development of new volunteering opportunities and program improvements. Working with staff, volunteers and community partners, you will help build an inclusive and diverse volunteer program that enhances the experience of patients, families and carers.\nA regular day will see you:\nCoordinating volunteer engagement activities, including recruitment, onboarding, training and ongoing support.\nBuilding strong relationships with volunteers, staff and community stakeholders to support service delivery and program outcomes.\nContributing to program improvement initiatives, new volunteering opportunities and service development projects.\nMonitoring volunteer program activities, maintaining records and supporting reporting, compliance and evaluation requirements.\nAbout you\nYou are a highly organised and people-focused professional who enjoys building relationships, supporting others and creating positive experiences. You bring a collaborative approach, excellent communication skills and the ability to balance competing priorities while working in a dynamic environment.\nYou’ll bring with you:\nExperience working with, supporting and engaging volunteers, with a sound understanding of volunteer principles and the volunteer experience.\nDemonstrated coordination and organisational skills, with the ability to manage day-to-day activities, competing priorities and changing demands.\nStrong relationship-building skills, with the ability to engage respectfully and effectively with volunteers, patients, families, staff and community stakeholders.\nDemonstrated ability to work both collaboratively and independently, taking ownership of responsibilities and delivering outcomes.\nWell-developed problem-solving skills, with the ability to use initiative and adapt to changing priorities and environments.\nExperience facilitating training, presentations or information sessions for individuals and groups.\nExcellent written and verbal communication skills.\nOur benefits\nWe offer a range of benefits which support our people both personally and professionally, including:\nGenerous salary packaging to increase your take-home pay\nDiscounted health insurance and eye care\nA comprehensive health and wellbeing program\nPublic transport options at our doorstep and end of trip facilities for cyclists\nOnsite eateries and coffee shops and inviting rooftop garden spaces\nPathways for professional development and new career opportunities\nFive weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options\nFlexible, hybrid working arrangements\nInclusion and belonging\nPeter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.\nJoin us!\nIf you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.\nShould you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.\nApplicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.\nFor further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary.\nAlternatively, for a confidential discussion about this role, please contact Angela Zhou, Volunteer Services Manager, on 03 8559 6810 or .\nApplication closing date: 11:59PM, Sunday 11 October 2026\n______________________________________________________________________________________________________\nPosition Summary\nThe Coordinator Volunteer Services is responsible for coordinating and supervising the daily operations of the Peter MacCallum Cancer Centre volunteer program. The Coordinator is responsible for the recruitment, training and ongoing development of volunteers. Responsible for further development and raising awareness within the hospital and community of an inclusive volunteer program involving volunteers from diverse backgrounds. Ensure the Volunteer Service strives to support the needs of patients, families and carers at all times, in line with Peter Mac’s strategic goals.\nEnterprise Agreement\nHealth and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027\nClassification or Salary Range\nHS3\nImmunisation Risk Category\nImmunisation Category B\nKey Relationships\n\nInternal\n\nManager - Volunteer Services\nVolunteer Service Team members\nProgram Volunteers\nClinical and Allied Health Staff\nAll relevant staff across the health service including satellite sites\n\nExternal\n\nPatients, families and carers\nCommunity groups, and Community volunteers \nVolunteer and health service partners and network members\nExternal program and stakeholders\nGeneral public \n\nSkills\n\nEssential Requirements\n\nExperience working with and supporting volunteers\nDemonstrated coordination and organisational skills with the ability to support volunteer programs, activities and day to day operations. \nUnderstanding of the volunteer experience and principles of volunteering\nDemonstrated ability to work collaboratively and independently, with demonstrated accountability for assigned responsibilities\nExperience in facilitating training and/presenting to large audiences\nDemonstrated ability to work with respectfully and effectively with a diverse range of stakeholders, including patients, families, volunteers and staff from varied cultural, linguistic and social backgrounds\nAbility to use initiative, problem solve and prioritise competing demands in a busy and changing environment\nStrong written and verbal communications skills\nA commitment to continentality, privacy, professional boundaries and organisational policies and procedures\nCompetent in use of Microsoft Office and relevant information technology systems with the ability to learn and adapt to new systems as required\n\nDesirable Requirements\n\nBackground in Health, Community or Not-for- Profit sectors\nUnderstanding of the Health Sector\nExperience using Better Impact Volunteer Management System \n\nKey Accountabilities\n\nKey Responsibilities\nDemonstrated By / Key Performance Indicators\n\n1. Volunteer Program Coordination and Operations\n\nCoordinate the day-to-day operations of the volunteer program, including rostering, correspondence, service coverage and special projects\nEnsure operational tasks and commitments are actioned and completed within required timeframes, with appropriate follow-up to maintain effective and consistent service delivery\nIdentify process improvement opportunities in the delivery Peter Mac’s Volunteers programs which support efficiency, scaling and enhanced experiences for volunteers and other relevant stakeholders\n\n2. Innovation and development of new volunteering models and program improvement\n\nContribute to the ongoing development and growth of the volunteer program, including strategic planning, service improvement initiatives, policy development, and program-wide planning in alignment with organisational priorities\nSeek opportunities to develop, piolet and review new models of volunteering to enable Peter Mac’s volunteer programs to remain relevant and effective and in line with organisational needs\n\n3. Volunteer Recruitment, Support and Engagement\n\nManage volunteer relationships through recruitment, screening, onboarding, training and regular support and retention. \nFacilitate regular formal and informal check-ins, to support their ongoing engagement, wellbeing and performance and provide appropriate support where behavioural or performance concerns arise. \nLead volunteer recognition initiatives, support retention, and foster a positive, inclusive volunteer culture across the entire volunteer lifecycle\n\n 4. Stakeholder & Partnership Engagement\n\nMaintain effective working relationships with internal hospital departments and external community partners\nParticipate in meeting events, and forums as required and assist with in-service presentation and broader program engagement activities\n\nKey Accountabilities (Contd..)\n\nKey Accountabilities\nDemonstrated By / Key Performance Indicators\n\n 5. Data collection, Monitoring, Evaluation and Reporting and Risk mitigation\n\nContribute to the ongoing collection of program monitoring data (for example, surveys, program data, case studies) and intzrnal and external reporting volunteer programs.\nCoordinate an annual program review to analyse program outcomes and propose program improvements. \nMaintain accurate volunteer and program records.\nContribute to the Volunteer Services risk and compliance requirements and report any safety incidences identified. This includes behavioural management, incident follow-up, and maintaining accurate volunteer and program records.\n\n6. Volunteer leadership & support\n\nProvide supervision, guidance, and day-to-day support to volunteers within the Volunteer Services team. \nSupport the Manager - Volunteer Services by contributing to team planning, workflow coordination, and professional development efforts.\n\n7. Program Promotion\n\nSupport efforts in raising the profile of the volunteer program through presentations, events, media and community engagement. \nPromote the value and impact of volunteering at Peter Mac\n\n8. Other Duties\n\nAssisting with administration and other duties as required\n\n______________________________________________________________________________________________________\nFor further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.\nPeter Mac is a child safe organisation and has a commitment to child safety and wellbeing.\nWHY WORK FOR PETER MAC\nPeter Mac offer a range of benefits which support our people both personally and professionally.\nOur staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practic...","description_format":"text","description_chars":12207,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Hybrid work","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T13:27:54Z"},{"event":"close","at":"2026-10-11T15:31:57Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":59555,"is_top_pay":false},"html_url":"https://alion.io/job/petermac-coordinator-volunteer-services","json_url":"https://alion.io/job/petermac-coordinator-volunteer-services.json","meta":{"generated_at":"2026-10-11T19:02:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5459,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840816},"rest":"https://alion.io/mcp/rest/get_company?id=1840816"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpetermac-coordinator-volunteer-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpetermac-coordinator-volunteer-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpetermac-coordinator-volunteer-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/petermac-coordinator-volunteer-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpetermac-coordinator-volunteer-services"}]}