{"id":1834858,"url":"https://alion.io/job/petermac-patient-information-clerk","title":"Patient Information Clerk","company":{"id":1840816,"name":"Petermac","domain":"petermac.org","url":"https://alion.io/company/petermac-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":60780,"currency":"AUD","period":"year","gross":null,"usd_annual":42289},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-09T02:13:00Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"YOUR ROLE IN OUR FUTURE\nPatient Information Officer\nPart-time, ongoing position available - 32 hours per fortnight.\nUp to $60,780.72 (HS1) - $67,194.40 (HS17) base salary per annum - full-time equivalent pro-rated for part-time.\nParkville location, with multiple public transport options available.\nAbout the role\nAs a member of the patient information clerical team you will assist with the maintenance and provision of patient records for patient care, research and education.\nThis position will contribute to the accurate sorting, checking, filing, compiling and scanning of patient related forms. The position will also include processing requests for patient information, answering telephone calls, record culling, quality audits and other HIS activities as directed. Carry out tasks as part of a team that works co-operatively, sharing roles and responsibilities to meet the needs of the hospital cancer patients.\nRemuneration as per Health and Allied services, Managers and Administrative workers EBA. Up to Up to $60,780.72 (HS1) - $67,194.40 (HS17) base salary per annum, (full-time equivalent - to be prorated for Part Time) dependent on candidate experience. To be discussed with Hiring Manager.\nYou'll bring with you:\nHighly accurate filing skills\nBasic computer skills\nHighly organised and methodical worker\nAbility to prioritise work\nAbility to work as a team member\nAbility to work with minimal supervision \nDesirable Requirements:\nPrevious hospital clerical experience an advantage\nPrevious experience using Verdi/Clinical Viewer and patient administration systems\nPrevious experience processing patient information requests\nUnderstanding of Patient Privacy requirements \nOur benefits\nWe offer a range of benefits which support our people both personally and professionally, including:\nUp to $11,660 in salary packaging to increase your take home pay\nDiscounted health insurance and eye care\nA comprehensive health and wellbeing program\nPublic transport options at our doorstep and end of trip facilities for cyclists\nOnsite eateries and coffee shops and inviting rooftop garden spaces\nPathways for professional development and new career opportunities\nFive weeks annual leave, 17.5% leave loading, purchased leave options & ADOs\nFlexible, hybrid working practices\nInclusion and belonging\nPeter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.\nJoin us!\nIf you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.\nApplicants to this role should provide a covering letter outlining their interest and experience and also provide their responses against the selection criteria (found in the Position Description under Essential and Desirable Requirements sections) to assist us with our assessment.\nFor further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.\nHiring Manager: Milly Jessica Suaalii Ausagi\nEmail: \nApplications Close: 11.59pm Thursday 15 October 2026.\n______________________________________________________________________________________________________\nPosition Summary\nAs a member of the patient information clerical team you will assist with the maintenance and provision of patient records for patient care, research and education.\nThis position will contribute to the accurate sorting, checking, filing, compiling and scanning of patient related forms.\nThe position will also include processing requests for patient information, answering telephone calls, record culling, quality audits and other HIS activities as directed.\nCarry out tasks as part of a team that works co-operatively, sharing roles and responsibilities to meet the needs of the hospital.\nEnterprise Agreement\nHealth and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025\nClassification or Salary Range\nHS1\nImmunisation Risk Category\nImmunisation Category C\nKey Relationships\n\nInternal\n\nHealth Information Services staff \nAdministrative staff within the hospital \nDoctors, Nurse Coordinators and Research staff \nAll staff within the Melbourne Health Precinct \n\nExternal\n\nOther Hospitals \nReferring Doctors \nVisitors to HIS \n\nSkills\n\nEssential Requirements\n\nHighly accurate filing skills \nBasic computer skills \nHighly organised and methodical worker \nAbility to prioritise work \nAbility to work as a team member \nAbility to work with minimal supervision \n\nDesirable Requirements\n\nPrevious hospital clerical experience an advantage \nPrevious experience using Verdi/Clinical Viewer and patient administration systems \nPrevious experience processing patient information requests \nUnderstanding of Patient Privacy requirements \n\nKey Accountabilities\n\nKey Accountabilities\nDemonstrated by / Key Performance Indicators\n\n1. Provision of patient records for patient care, research and education in line with policies and procedures, meeting timelines and KPIs.\n\nAll patient records retrieved in time for patientandrsquos attendance\nAll patient records accurately filed within specified time frame\nAll loose forms, reports and correspondence filed into correct patient record within specified time frame\nAdapt and assist the implementation of workflow process changes requested by management\nSuccessfully meet departmental KPIandrsquos\nAccurately report departmental KPIandrsquos to management on request\nAccept and make appropriate practice changes based on Manager feedback\nAssist department with other tasks as required\n\n2. Patient data and medical record maintenance\n\nApply policies and procedures in all aspects of work\nManage Patient Records in accordance with standards\nPerform role in line with confidentiality and privacy requirements\nParticipate in Quality Activities\nParticipate in staff education to ensure quality of data entry is maintained and correct procedures are followed\nScanning of patient documentation\nCreation of patient records\nEnter and maintain accurate data within iPM\n\n3. Provision of effective administrative support\n\nUndertake all duties in line with policies and procedures within the required timeframe to meet KPIs\nPerform role in line with confidentiality and privacy requirements\nParticipate in training and development that is offered during business hours and days\nWork cooperatively as part of the team and assist other areas and staff as necessary\nOffer opinions and suggestions to improve work areas\nMaintain knowledge and skill base required for effective performance and identify learning needs\nSupport and train new employees when required\nParticipate fully in the performance appraisal process\nOther tasks as directed by your Team Leader or Manager\nWork cooperatively within multi-disciplinary teams to improve workflow in consultation with management\n\n______________________________________________________________________________________________________\nFor further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.\nPeter Mac is a child safe organisation and has a commitment to child safety and wellbeing.\nWHY WORK FOR PETER MAC\nPeter Mac offer a range of benefits which support our people both personally and professionally.\nOur staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.\nWe encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.","description_format":"text","description_chars":8627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Hybrid work","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T13:27:54Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":42289,"is_top_pay":false},"html_url":"https://alion.io/job/petermac-patient-information-clerk","json_url":"https://alion.io/job/petermac-patient-information-clerk.json","meta":{"generated_at":"2026-10-09T03:38:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2545,"day_limit":5000,"remaining_today":2455,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840816},"rest":"https://alion.io/mcp/rest/get_company?id=1840816"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpetermac-patient-information-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpetermac-patient-information-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpetermac-patient-information-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/petermac-patient-information-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpetermac-patient-information-clerk"}]}